Sales Support Representative (SSR)

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Job description

Company Overview

Golden Waffles is the largest manufacturer and distributor of waffle irons, mix, and toppings to leading restaurants, hotels, colleges, and theme parks. The company provides a comprehensive turnkey waffle program to over 50,000 customer locations throughout North America and has been operating for over 85 years! Our well-established geographic footprint provides coast to coast coverage in the U.S. and a global distribution partner network servicing customers across the U.S. and in 60 countries.

Job Summary

Sales Support Representatives at Golden Waffles are the face of our brand, delivering our delicious waffle products directly to our valued customers. Sales Support Representatives are responsible for providing supplemental route coverage by supporting strong relationships with customers, ensuring timely deliveries, and providing exceptional customer service to uphold our reputation for quality and reliability.

Essential Duties and Responsibilities

1. Travel into an existing route to provide route sales support coverages for route vacancies.
2. Drive a company truck to deliver products and service equipment.
3. Treat customers with respect and courtesy to develop a longstanding relationship.
4. Accurately process customer transactions including payments, invoices and inventory.
5. Provide waffle iron maintenance at customer facilities in accordance with company policy.
6. Adhere to company established routing schedules.
7. Work with customers to resolve any complaints, escalating complex issues to management.
8. Maintain proper inventory levels.
9. Maintain an organized truck and leave the warehouse in a neat and organized manner.
10. Comply with the Fleet Safety Program, traffic laws and all Department of Transportation and Federal Motor Carrier Safety Administration regulations without exception.
11. Maintain company vehicle cleanliness and maintenance.

Position Requirements

Required Experience/Education

1. High School Diploma or GED
2. Maintain a valid driver's license
3. Ability to pass a drug screen and maintain a DOT physical certification
4. Acceptable driving, criminal and credit records

Required Skills

1. Ability to operate a handheld device for processing orders
2. Well spoken and persuasive at making a sales pitch
3. Independent spirit and able to work without direct supervision
4. Ability to meet deadlines and ensure timely deliveries
5. Eye for detail and ensure the quality of products sold
6. Ability to lift a minimum of 50 lbs.

By proceeding, I confirm

I am able to perform the essential functions as outlined with or without reasonable accommodation.

I understand that my job may change on a temporary or regular basis according to the needs of the business.

I have read this job description and I understand the job duties and responsibilities.

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