Retail Store Guest Service Specialist

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Job description

Position Title: Woodbury - Juut Salon and Retail Store Associate

Supervisor: Salon Manager

Hours:

Sunday: Woodbury Store 10:45-5

Tuesday-Friday: Woodbury Salon 9:30am-8:30pm shift varies

Saturday: Woodbury Salon/Store: 9:30-5:30pm (not every Saturday needed but at times may need to fill a Saturday periodically.)

Summary:

The main responsibilities of the Retail Store Associate is to represent Juut and Aveda product lines in our Woodbury Retail Store location. They will also live and demonstrate the Juut Guiding Principles and Beliefs, utilize these in the performance of their job, and will be a Daymaker in every moment.

Essential duties and Responsibilities:

Daymaking

• Know, believe in and follow through of company 's purpose, mission, values, beliefs and guiding principles.
• Be a passionate expert: always continue to learn, serve guests and employees consistently, and always maintain integrity.
• Make a genuine connection: always be authentic, respectful, compassionate, and fully present.
• Inspire an encore: always go above and beyond to give each guest, applicant and employee an unforgettable experience and maintain enthusiasm and confidence.

General Requirements

• Keeping fixtures stocked with merchandise, maintaining overall store cleanliness.
• Ensuring all tasks are executed as planned and product is available for purchase.
• Contributing to an inclusive environment that supports internal and external guests served.
• Completing merchandise resets, planograms, marketing displays.
• Ensuring assigned work area is replenished, signed, and faced, and ensuring testers are available.
• Maintaining outstanding store standards and overall store cleanliness including salesfloor, cashwrap, backroom, and break area.
• Ensuring compliance by being knowledgeable of Juut's policies, procedures, and standards.
• Helping eliminate and/or reduce potential theft of product by providing exceptional guest service and maintaining awareness while on the sales floor.
• Cross-promote with the Woodbury Lakes location for services.
• Executing other operational tasks as directed.

Guest Service

• Ensure that guests are happy with their experience and service.
• Instill in all employees the meaning and importance of guest service by acting as a positive role model.
• Create back-up plans to address guest's needs in the event of the unexpected.

Facility

• Represent Juut in a positive light at all times.
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Outstanding customer service skills (written and verbal).
• Ability to navigate the point of sale system.
• Strong organizational and time management skills.

Physical Requirements:

While performing the duties of this job, the employee will be required to:

• Walk, sit, bend, and squat
• Talk and hear
• Grab, pull, or bend items
• Lift and/or carry up to 55 lbs.
• View items at a close and distant range
• Stand for extended periods of time
• Use computers for extended periods of time

Working Conditions:

• Retail environment

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a position. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This document does not create an employment contract, implied or otherwise, other than as "at will" relationship.

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