Customer Operations Rep

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Job description

What are we looking for in our Customer Operations Rep?

Job Title: Customer Operations Representative
Location: Hybrid - 400 Robert St N, Saint Paul, MN 55101 (2 days onsite per week)
Pay Rate: $20 - $21 per hour, Depending on Experience
Schedule: Monday - Friday, 8:00 AM - 4:45 PM (45-minute unpaid lunch)

Position Summary:

As a Customer Operations Representative, you will play a key role in ensuring efficient and accurate processing of various customer-related tasks. You will develop a deep understanding of both the Financial Institution and Employer markets, including their products and services. This is a hybrid role, with a minimum of two days per week onsite in downtown St. Paul, MN. Training will be conducted with a fixed schedule of 8:00 AM - 4:45 PM.

Key Responsibilities:

• Accurately enter data across various forms and electronic files, including application entry, withdrawal requests, billing, personal information changes, authorizations, coverage verifications, and handling return mail.
• Use sound judgment to research and resolve processing issues effectively.
• Conduct outbound administration follow-up calls.
• Provide support and respond to team inbox inquiries.
• Ensure all tasks adhere to department quality standards and are completed within service level agreements.

Qualifications:

• Strong problem-solving skills and attention to detail.
• Ability to navigate multiple windows-based systems simultaneously.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Word and Excel.
• Strong customer focus with the ability to work effectively with both internal and external customers.
• Ability to prioritize, manage time, and quickly adapt to changing business needs.
• Ability to work independently and collaboratively in a team environment.
• Professional demeanor and a positive, can-do attitude.

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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