Operations and Digital Banking Specialist

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Job description

Position: Full-Time Operations and Digital Banking Specialist

Location: Lake Elmo Office

Type: Regular Full Time Hourly (eligible for overtime)

Hours: 8:00 a.m.-5:00 p.m., Monday-Friday

Benefits Include: Medical, Dental, Vision; Bank paid Life Insurance, Short Term Disability and Long Term Disability; Float time, vacation and sick time; 401(k); Employee Stock Ownership Plan.

The Operations and Digital Banking Specialist will provide exceptional customer service and support our Digital Banking and Operation products and services. Ideal candidates will have previous office administrative support experience, an aptitude for technology and technical troubleshooting abilities and the ability to provide professional, prompt, and accurate service. This position has a great variety of work for an individual who can work as a team player with a positive attitude, ability to multi-task and is comfortable in a changing environment.

The Operations and Digital Banking Specialist will primarily provide customer service and administrative support of the Digital Banking and Operations products and services. This includes but is not limited to:

• Printing the daily instant issuance debit cards and distributing them per the instructions provided by the employee who created the card. This includes communicating to supervisor of when supplies need to be printed or ordered.
• Support digital banking products, including Online and Mobile Banking, Bill Payment, e-Statements, Credit and Debit Cards, Remote and Mobile Deposit. This includes taking calls from customers and answering online conversations.
• Process customers credit card payments.
• Scanning and indexing of digital banking documents to include applications, daily maintenance, and daily reports.
• Verification of wires
• Cash monitoring and review for High-Risk Customers.
• Assist in the investigation and review of suspicious transactions including follow up monitoring.

Education and Experience:

• High school diploma required.
• Associates and/or Bachelor's degree preferred, but not required.
• 2+ years working in an office environment preferred.
• 2+years of previous banking experience preferred.

Knowledge, Skills and Abilities

• Ability to multi-task, prioritize, meet deadlines, and work in a fast paced environment.
• An aptitude for technology and technical troubleshooting skills.
• Proficient with Microsoft Office including Outlook, Word, Excel, and Access.
• Excellent written, oral, and interpersonal skills.
• Enjoy working in a group environment.
• Detail oriented with high level of accuracy.
• Demonstrate initiative and resourcefulness.
• Familiarity with general banking regulations.

About Your Organization:

Lake Elmo Bank was chartered on August 1, 1911 and has built its tradition on a personal approach to banking. We get to know our customers so that we understand each customer's unique needs with the intent of building long-term financial relationships. This goal has been the foundation of our business for over 100 years.

Today, with assets over 500 million dollars, Lake Elmo Bank is among the larger community banks in the State of Minnesota. Because of its unique history and the bank's commitment to community service, Lake Elmo Bank has successfully served the residents and businesses of the east metro area with a continued commitment to its tradition of service. Lake Elmo Bank was also voted "Best Bank" by the Stillwater Gazette Readers' Choice Awards.

Lake Elmo Bank. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact the human resources department.

PIde49-5693

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