Support Services Manager

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Job description

Job Description
Job Description: The Support Services Manager is responsible for leading and coordinating, parking, valet, and guest services operations. Includes day-to-day operational oversight, P&L responsibility, creating and implementing service enhancement strategies, business analytics, as well as customer and employee relationships. Coordinate training and assist in staff management.•Establishes goals, priorities, best practice quality and customer satisfaction metrics, and performance management. •Accountable for budgeting and financial management, planning, and organizing. timely and effective handoffs and access for our patients and visitors. •Day-to-day oversight of guest services, valet, and parking departments. •Develops and implements training programs with a focus on customer service excellence.•Recommends and implements improvements to the services, ensuring the department operates effectively and efficiently. •Develops patient / visitor strategies, processes, and implement plans and ensure a positive patient and visitor experience. •Manage marketing and communication plans. May be a spokesperson for presentation, meeting, events, HR resource, etc.•Address and resolve any customer issues
Education Qualifications:

Educational Requirements:

• None

Required Qualifications:

Candidates must possess a minimum of 5 years of retail management experience, including P&L responsibility.

Highly proficient in Microsoft Office Suite.

Excellent interpersonal, communication, organizational, and analytical skills.

Ability to identify and lead process improvement projects.

Licensure/Certification Qualifications:

None

Job Location: Building B - St Marys Medical Center

Shift Rotation: Day Rotation (United States of America)

Shift Start/End: 8a/430p

Hours Per Pay Period: 80

Compensation Range:
Union:
FTE: 1

Weekends: varies

Call Obligations: 1

Sign On Bonus:

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