IT Field Technician

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Job description

About Us:

EMR is one of the world's leading metal recycling companies with a history spanning decades. At EMR, our employees are the heart and soul of our organization. We are committed to creating a workplace that prioritizes the well-being and safety of everyone. Our company provides a supportive and inclusive community where everyone's ideas and contributions are valued. We believe in teamwork and collaboration.

Our mission is to provide our customers with efficient and reliable metal recycling services while minimizing the environmental impact of our operations. EMR recycles ten million tons of material annually, everything from beverage cans to aircraft carriers. We work with a wide variety of metals including copper, aluminum, brass, and stainless steel and can recycle it into more than 200 different types of new sustainable raw materials.

EMR offers our team a competitive salary and a comprehensive benefits package, including health insurance, retirement plans with company match, wellbeing benefits, employee assistance program and more. Join us and be a part of a team that puts people first!

As a Field Technician you will be the primary support for all technical issues onsite at our (16) locations spread across MN, WI, and ND. You will independently solve most issues you face with minimal supervision and escalate the remaining issues to a higher level only when necessary. You must be skilled in resolving issues remotely and interacting positively with coworkers on the phone. As field-based support is required, a high level of professionalism and presentation is important as well.

The core business hours are Monday - Friday, from 8am to 5pm

Primary Location 12432 Energy Drive SE. Becker, MN with travel to other locations as needed.

Duties/Responsibilities:

Answer, evaluate, and prioritize requests for assistance from employees experiencing problems with hardware, software, networking, telephone, and other computer related technologies.

Setup and install new IPhones, IPads, desktop and laptop equipment according to our standards ensuring proper installation of cabling, operating systems, and appropriate software.

Resolve the majority of technical issues without additional assistance

Provide proper follow-through to ensure issues are resolved to satisfaction

Provide after-hours, on-call emergency support as needed

Document and update installation, configuration, deployment and maintenance procedures

Promote Information Security within the business

Soft Skills:

Excellent communication skills (written and verbal)

Highly self-motivated

1st Class customer service skills

An ability to quickly diagnose and troubleshoot software and hardware issues

Desirable Skills:

MCP, CCENT, and A+ Certifications

HP and Cisco software and hardware experience

Knowledge of Cisco or other Voice Over IP systems

What We Offer:
Career advancement and on the job training
Paid time off and 9 paid company holidays
Comprehensive benefits including medical, dental, vision, and EAP
401k with Company match

EMR USA Metal Recycling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve lawful workforce.

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