Senior Representative Customer Service Skilled

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Job description

Description:

The Senior Representative will be a highly proficient and quality-focused producer of Pre-Operative Plans, they will be focused on their individual production efforts to meet team and department production targets, their responsibilities will include but not be limited to the following: Create cases to be completed using a proprietary case management system.

Review CT Scans for conformity to Mako Surgical protocol.

Segment CT Scans using specialized software to create 3D Anatomical Bone Models for use in Robotic Surgery.

Create Pre-Operative Surgical Plans using the previously created Digital Bone Models for robotically assisted Total Hip and Total Knee Replacement.

Review CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning.

Upload completed Pre-plans to field based personnel.

Document all activities according to prescribed methods and procedures.

Follow work instructions exactly to deliver consistent output

Additional Job Details:

Minimum Requirements: High School Diploma or equivalent.

Minimum of 2 Years work experience required, or equivalent education (Associate s Degree or above)

Preferred (any of the following):

Computer skills: Proficiency in Microsoft Office Suite, experience in Salesforce or Materialize MIMICS, knowledge of Adobe Photoshop are all considered a plus

Certifications or related experience in Radiology (CT, X-Ray, MRI)

Certification in Nursing or related field

College level anatomy course completion

Demonstrated customer service orientation

Demonstrated interpersonal and communication skills

Demonstrated efficient work methods and an ability to handle multiple tasks in a fast-paced environment.

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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