Service Advisor, Retail

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Job description

Zolman Tire, Inc. - Seeking a full-time Service Advisor

Locally owned and operated, Zolman Tire, Inc. has serviced the automotive, light truck and commercial repair, tire, and wheel needs of customers throughout the Mishawaka, IN area since 1978. Over the years we have expanded into eight retail locations in Mishawaka, IN, Granger, IN, South Bend, IN, Niles, MI, Portage, MI, and Kalamazoo, MI and four commercial fleet locations in Mishawaka, IN, South Bend, IN, Galesburg, MI, and Benton Harbor, MI.

We are seeking qualified sales professionals for our West Kalamazoo, MI location who value safety and teamwork. Advisors will be responsible for recommending and documenting service, maintenance, and repair service for our customers. This position will ensure high levels of customer satisfaction and integrity while maximizing store sales and profitability. Hours requirements are 8a-5p M-F, and some Saturdays 8a-12p, with willingness to work overtime as needed. If you are enthusiastic about the automotive tire and repair industry, are reliable, and have a positive attitude please apply!

We offer a full benefit package including; weekly pay, employee discounts, medical, dental, vision, 401K/Match, group life insurance, company paid short term disability and life insurance, paid holidays off, paid time off, free and confidential employee assistance program, paid training, employee uniforms, TIA training opportunities, company picnics/events, branded attire, opportunity for growth, and more!

Essential Functions

Greet customers and assess customer needs

Explain and obtain approval from customers for unexpected repairs

Answer telephones using Best-One phone standards

Operate point of sale system to create work orders and invoice customers in a timely and efficient manner

Operate the company's flat-rate computer system

Compute sales prices, total purchases, and process payments

Maintain knowledge of current promotions, policies regarding payment, exchanges, and returns, and security practices

Open and close cash registers, including counting money, balancing drawers, and making deposits

Generate computer invoices

Inventory materials and supplies

Arrange and display merchandise to promote sales

Inspect, clean, and monitor work areas, examine tools and equipment, and provide safety training to prevent, detect, and correct unsafe conditions or safety violations

Assist in maintaining grounds/store/customer area cleanliness

Perform other duties as assigned

Zolman Tire, Inc. provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category

Industry specific and Covid-19 PPE are available to all floor and production staff. We promote a safe work environment and follow all protocols to insure a positive, productive and healthy work experience.

Position Qualifications:

Accountability - Ability to accept responsibility and account for his/her actions

Analytical Skills - Ability to use thinking and reasoning to solve a problem

Communication, Oral - Ability to communicate effectively with others using the spoken word

Communication, Written - Ability to communicate in writing clearly and concisely

Customer-Oriented - Ability to take care of the customers' needs while following company procedures

Friendly - Ability to exhibit a cheerful demeanor to others

Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace

Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability

Problem-Solving - Ability to find a solution for or to deal proactively with work-related problems

Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, and personnel

Safety Awareness - Ability to identify and correct conditions that affect employee safety

Team Builder - Ability to convince a group of people to work toward a goal

Working under Pressure - Ability to complete assigned tasks under stressful situations

Exhibit our Vision, Mission and Core Values:

Vision: The leading and most trusted provider of tires and services in all our geographic markets.

Mission: Creating raving fans

Core Values:

o Live with integrity, character & passion

o Commit to the pursuit of perfection

o Possess a servant's attitude

o Accept the urgency of accountability and the necessity of change

Physical Demands / Work Environment:

Lifting passenger & light truck tires or parts (40+ lbs)

Standing and sitting for extended periods of time.

Read ticket and perform work listed; write confirmations and recommendations

Environment: Occasional exposure environment that is not climate controlled. Temperatures range from extremely hot to extremely cold, depending on the season.

Vision (Near, Distance, Color, Peripheral, Depth Perception, Computer work)

Sense of sound (Ringing telephones, alarms, horns and motorized equipment)

PPE: Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, gloves, footwear)

Skills & Abilities:

Education:

High school graduate or general education degree (GED)

Experience:

2-4 years of sales experience in automotive repair industry preferred

Management experience required

Certifications / Licenses:

Valid driver's license; driving record must meet company's insurance requirements

Ongoing training is required per company's standards

Computer:

Ability to learn and operate point of sale system to create work orders and invoice customers in a timely and efficient manner

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