Business Process Analyst

---

Job description

V2Soft ( ) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer's true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.

Description:

Under the general direction of the Sr Business Process Analyst and Business Process Director, the Business Process Analyst is responsible for providing daily support for the SmartAuction and white label websites. This position is primarily responsible for general day-to-day internal & external customer support, processing of supplier invoices, incentive and rebate payments, reconciliation of daily settlement activities, facilitating operationalization of new programs and processes, mitigating risks, and monitoring of supplier activities and performance.

• Provide superior customer experience ensuring all escalations, to our support mailbox, are handled professionally, timely, and accurately.
• Key customer support, as needed, ensuring we're exceeding their expectations
• Timely and accurately process supplier invoices and payouts from incentive/rebate programs
• Daily monitoring and reconciliation of settlement / payment activities and prompt resolution of any discrepancies
• Identification and clear escalation of potential risks and issues to leadership
• Ensures all desk policy and procedures are maintained and accurate
• Miscellaneous duties as assigned

V2Soft is an Equal Opportunity Employer ( EOE).
- to view all of our open opportunities and to learn more about our benefits.

<!– job description page –>