General Administrative Specialist

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Job description

Hello,

Innova Solutions is immediately hiring for a General Administrative Specialist

Position type: Full time/Contract
Duration: 6 months contract

Location: Springfield MA

Work Mode: 100% Onsite

As a General Administrative Specialist , You will:

The primary responsibility of a Member Experience Assistant (MEA) at Federal Credit Union is to provide exceptional service to members and potential members across various communication channels. This role includes in-person interactions at the reception desk and teller line, as well as handling inquiries over the phone, email, and chat.

Key Responsibilities:

• Member Interaction: Welcome and assist members with day-to-day inquiries, including account information, product questions, and accessibility to services.
• Resolution and Escalation: Resolve routine matters efficiently, ensuring member concerns are addressed with empathy and urgency. Escalate calls and requests appropriately to ensure timely resolution.
• Knowledge Maintenance: Maintain a detailed understanding of departmental functions to route calls and requests accurately.
• Adherence to Policies: Follow Credit Union policies and procedures meticulously, safeguarding member information.
• Cross-Training and Growth: Participate in cross-training for various service areas, including the teller line, to enhance skills and contribute to the success of the team.

Values and Attitude:

• Uphold values while delivering service with a positive and proactive attitude.
• Consistently provide a memorable service experience that reflects the Credit Union's commitment to excellence.

• MEAs are evaluated based on their ability to provide excellent member service, adherence to policies, and their proactive approach to resolving issues.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!
Anshima Chachondia
Associate Recruitment

PAY RANGE AND BENEFITS:

Pay Range: $18 to $20 per hour
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:

Innova Solutions offers benefits (based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA Recognized as by Staffing Industry Analysts (SIA 2022)
• Clearly Rated Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website:

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need reasonable accommodation to assist with your job search or application for employment, please contact us at contact information . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (Hire Genics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Thanks

American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.

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