Service Manager

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Job description

My client is seeking a highly motivated and experienced Field Service and Support Manager to lead their service team in providing outstanding customer support and technical service for our medical device products. The ideal candidate will possess strong leadership skills, technical expertise, and a passion for enhancing customer satisfaction.

Client Details

Our client manufactures and markets various electronics, consumables, and services that enable breakthroughs within their Medical Device market. They have a growing diversified portfolio of customers which they are continuing to expand both domestically and internationally.

Description

The responsibilities of the Field Service and Support Manager are:

• Team Leadership: Manage and mentor a team of field service engineers and support staff, ensuring they are equipped with the necessary skills and knowledge to perform their duties effectively.
• Customer Support: Oversee the provision of timely and efficient technical support to customers, ensuring high levels of customer satisfaction and prompt resolution of issues.
• Installation and Maintenance: Coordinate and manage the installation, maintenance, and repair of medical devices at customer sites, ensuring compliance with company standards and regulatory requirements.
• Training: Develop and deliver training programs for both internal staff and customers to ensure proper use and maintenance of medical devices.
• Collaboration: Work closely with other departments, including sales, product development, and quality assurance, to ensure a cohesive approach to customer service and product support.

A full job description will be sent after assessment of candidate's credentials.

Profile

The successful Field Service and Support Manager will have

• Bachelor's Degree Preferable or Equivalent of Industry Experience
• Minimum of 5 years working experience in the medical device field
• Minimum of 5 years in a supervisory capacity for service and support
• Knowledge of electromechanical equipment will be preferable
• Experience using Salesforce or similar CRM (admin experience)

Job Offer

My client can offer the following:

• Competitive salary
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Professional development opportunities

Each resume will be reviewed in 24-48 hours and relevant applicants will be scheduled immediately for a discussion.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

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