IT Service Desk Analyst II

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Job description

Piper Companies is seeking an IT Service Desk II to join an established biotech company located in Boston, MA. This position is 100% onsite (5 days per week). This role will involve performing incident/ticket management for all end-user computers, workstations, and AV equipment.

Responsibilities of the IT Service Desk II:

Respond to incoming incident tickets through the IT ticketing system.

Install and update workstation equipment/hardware, manage routine checks to ensure proper functioning.

Manage hardware/peripherals inventory (storing, tracking, shipping, etc.)

Act as single point of contact for Tier 1 duties through resolution: software installations, network account configurations, updates, and initial troubleshooting.

Qualifications of the IT Service Desk II:

3-5 years of service desk experience

Strong usage and troubleshooting skills with:

Windows 10

M365 applications

Azure tenant

Active Directory

Desktop and laptop computers, Workstation equipment (e.g., docking stations, monitors, peripherals)

Familiarity with: MacOS, iOS, Android, incident management systems, endpoint management tools, vulnerability management, and remote management

Working knowledge of basic network concepts and equipment (e.g., Aruba switches, APC UPS, Wireless Access Points). Wired and wireless networking support and troubleshooting experience.

Any IT Certifications preferred

Compensation for the IT Service Desk II:

Hourly Rate: $28.00-$31.00 per hour depending on experience

Full Benefits: Medical, Dental, Vision, 401k, etc.

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