IT Analyst- law firm - temp to possibly perm

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Job description

Are you an IT Analyst? Do you have law firm experience? Would you like to work with one of the top firms in the US? If so, R & W Group has a fantastic new temp to possibly perm opportunity in Boston! Our client is looking for an IT Analyst in their Boston office. In this fully onsite role, you would provide quality and consistent front-line, technical end user support services in a professional and responsive manner, including troubleshooting assistance, problem resolution via telephone, remote desktop connection, and/or visits to user locations. You would take ownership and provide timely resolution of all incident tickets and change orders. You would interact directly with other IT groups to determine the proper solution to an issue, set up for quality assurance testing of new hardware and software for existing and new users, and perform other related duties.

Qualifications:

Two-year college degree preferred; equivalent experience will be considered.

Minimum of three years of experience in providing end-user support.

Knowledge and experience with law firm specific applications is preferred. Previous employment in legal information technology is preferred.

Experience in providing workstation support in a Microsoft environment and implementing, maintaining, and supporting Windows operating systems and MS Office application suites as well as proficiency in Windows operating systems and Microsoft Office Suite and/or related software.

Technical experience configuring and supporting workstations, laptops, printers, and related equipment required.

Strong project management and problem-solving skills.

Must be self-motivated and able to successfully perform tasks independently with a minimum of supervision.

Ability to work effectively with all levels of the firm with tact and diplomacy.

Ability to work with tight deadlines in a fast-paced environment while exhibiting a strong attention to detail.

Ability to solve practical problems and handle a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Ability to maintain a high level of confidentiality.

Ability to prioritize and manage time effectively.

Excellent organization and communications skills, both oral and written.

Exceptional client service, both internal and external.

Flexibility to work alternate shifts and overtime as determined by the Manager.

Solid compensation ($28 - 40/hour, depending upon experience), and benefits including access to health insurance once you have converted to a perm employee. Fantastic team. Apply online or register with us at .

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