Director, Engagement & Change Management

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Job description

Job Description:

The Role

The Fidelity Associate is at the center of all we do in Digital Workplace. Our primary focus is to ensure Fidelity associates have an integrated and engaging digital experience and adopt any new technologies that are designed to create efficiency in the way they work. In this role, you will navigate changes to business processes, systems, and technology, ensuring smooth transitions for associates. By applying a structured methodology, you ll create and execute change management strategies that maximize adoption while minimizing resistance. Additionally, you will assist with associate engagement, organizational change management, strategic planning, and the development of technical change management communications.

Your responsibilities include providing strategic consultation and leading the deployment of large-scale technical product rollouts. This involves building digital strategy and shaping change management approaches as well as leading the positioning and messaging of communications. Additionally, you will develop strategies to accelerate adoption, enhance utilization, and improve proficiency in using Enterprise Technology products. By building associate personas and journey maps, you ll assess the impact of change and identify risk mitigation tactics. Drafting, advising, and reviewing content for organizational change management communications and product updates will be part of your role. You ll also provide technical consultation on executive presentations and guide messaging across various communication channels. Anticipating organizational challenges and resistance, you ll create risk mitigation plans and establish technical standards for organizational change management.

The Expertise & Skills You Bring

• College degree required, MBA a plus

• Experience or certification in deployment of large-scale technical product rollouts and change management

• 3 plus years of experience in digital strategy and process improvement involving technology

• Exceptional writing, storytelling, and verbal communication skills specifically for technical change management.

• Strong problem-solving skills with the ability to propose and implement effective solutions to technical issues.

• Experience building and revising SharePoint content, Content Management Tools (CMT), and PowerPoint

• Self-motivated and capable of working autonomously while effectively collaborating with colleagues.

• Detail-oriented and capable of handling multiple priorities under tight deadlines.

• Strong business acumen with an understanding of organizational complexity and technology-related challenges.

• Experience leading teams through technology changes and inspiring associates to adopt new ways of working

• Comfortable navigating a corporate environment, adept at gathering necessary information and technical requirements, and sensitive to cultural nuances

• Proven ability to work with all levels of the organization, especially with senior leaders, to champion and apply best practices

• Familiarity with agile methodology, product management, and phases of the product lifecycle and implementation

• Excellent consultation, communication, and coaching skills

The Team

As a member of the Digital Workplace team, you will work in a collaborative, dynamic, and creative environment at Fidelity Investments. Our team is focused on understanding the associate experience, driving innovative digital experiences, and ensuring everyone has the right digital tools, training, and support to do their best work. We craft effective change management and adoption communications and pay attention to every detail in the “last mile.” We work hand-in-hand across enterprise teams to jointly develop vision, prioritize, and execute on specific digital products.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at .

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to .

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