Sr. Systems Engineer

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Job description

Overview For over 60 years, we have evolved with technology, customers, vendors and the communities in which we serve. Very little is the same as it was when we began, but the three core values we've carried throughout our legacy - Trust, Flexibility and Focus on the Customer - remain constant. We feel that maintaining our corporate values that promote a sense of inclusion and diversity are part of offering a great quality of service. Our goal is to operate in a state of continuous improvement - always learning, adjusting and striving to advance the ways in which we work and serve our client base. Our IT experts offer Enterprise-class solutions for Cloud, Collaboration, Cybersecurity, Data Center, Networking and DevOps. As a family owned and run organization, we treat our employees as family and are committed to fair hiring practices. We know that managing your work and personal life can be a balancing act. From medical, dental and vision and tuition reimbursements, our perks are designed to create happy, healthy employees. 401K Profit Sharing Competitive Health and Dental Flexible Spending Accounts Connected Women's Group Hybrid Work Schedule Paid Parental Leave Flexible/Personal Time Off Tuition Reimbursement Employee Referral Bonuses Employee Wellness Events Professional Development & Technical Training ConRes is consistently recognized as a Top Workplace and Solution Provider from CRN & Boston Business Journal. Top Workplaces CRN MSP 500 CRN Solution Provider 500 Boston Business Journal's List of Area's Largest Private Owned, Women Owned and Family-Owned Companies The Sr. Security Engineer will work with a team of managed services analysts and engineers to deliver excellent support and management of our customers' environments. Our managed services security practice focuses on delivering comprehensive security solutions and ongoing management of risk to our customers. This role is ideal for someone who is hands-on but can also think strategically about designing solutions and analyzing risk. This role is heavily customer-facing and requires excellent communication skills and a commitment to providing the highest quality customer service. Responsibilities Leadership: Assist with the design and implementation of Security tools, (SIEM, IDS/IPS, Behavioral Analysis, XDR) Mentor team members and provide training on Security technologies and threat analysis Design and document processes, procedures, and reporting to ensure our customer environments are operating efficiently and in line with best practices Lead and participate in Security related projects and customer onboarding Identify and become proficient at emerging technologies in the security space Participate in interviewing future team members Operations: Collaborate across teams to ensure compliance with cybersecurity policies Scope and implement effective monitoring of customer's security environments Troubleshoot, remediate, and perform root cause analysis on security incidents Document and perform patching and upgrades on security infrastructure Provide "on-call" support for off-hours incidents and patching Provide meaningful updates to customers and accurately maintain Incident, request, problem, and change tickets Create security reports with proactive findings and recommendations for improvement Perform periodic security reviews, and publish findings for team awareness Perform configuration changes within security products as needed Other responsibilities as requested Education and Training BS or BA with a technical concentration. Relevant certifications strongly preferred: CISSP CCNA/CCNP/CCIE Security or Routing & Switch AlienVault AVSE/ACSE Certified Ethical Hacker (CEH/ECSA/LPT) Security+ ITIL v4 Foundation Experience 10+ years in a technical field 5+ years focused on security Experience with engineering standards, design, and maintenance best practices for enterprise networks Experience implementing security policies, and using data to measure successful implementation and compliance Experience providing support and remediation for critical security breaches Experience in 24x7x365 Managed Services or SaaS organization preferred Experience using ITSM and Monitoring toolsets. Skills Ability to configure and support a wide range of security tools including IDS/IPS, SIEM, and Endpoint solutions In-depth knowledge of LogRhythm AlienVault is strongly preferred Comfortable working with both Linux and Windows-based systems Strong understanding of enterprise network technologies Strong understanding of the current security threat landscape Ability to present findings and recommendations to customers Ability to articulate technical information to non-technical audiences Ability to manage projects efficiently from scoping through completion Ability to develop and implement processes and procedures

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