Automotive Parts Advisor-BMW

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Job description

Automotive Parts Advisor

Parts Counterman Passport BMW

This is a rare opportunity to join one of the largest BMW dealers on the east coast

-Parts counter person needed with automotive dealership or aftermarket parts sales experience.

-The Parts Counter person sells parts to all available customers, over the counter, through the shop, on the phone, or online.

Responsibilities:

-Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.

-Pull purchased parts from stock.

-If the part is not in stock, determine availability and submit fiscally sound overnight ordering if requested by the customer or tech.

-Answer phone calls, providing price quotes and other information.

-Set up orders for daily shipment, delivery, or pick-up.

-Assist Service Technicians in selecting parts needed for repairs in process.

-Notify service desk and the customer that ordered parts have been received.

-Ensure that before parts can be charged out, the technician presents a repair order.

-Display seasonal parts and accessories in an attractive manner.

-Keep all bins, aisles and storage areas clean, near and clearly labeled.

-Be friendly, professional and efficient when working with customers and co-workers.

-Provide the same high level of service to the other dealership departments, as is given to outside customers.

-Issue credit slips for parts returned, ensuring that the original invoice or its number, is available so that purchase and pricing can be verified.

-Keep front and rear counters clean and uncluttered.

-Advise Parts Manager when areas of the department are not in satisfactory condition.

-Keep current on new products and product updates.

-Participate in available training programs.

Qualifications: -Organized, positive person-High School degree or equivalent-Ability to read and understand technical information-Strong communication skills to explain part information to customers and associates-Experience with parts inventorying procedures-Ability to lift or move heavier items-Able to work rotating Saturdays

Highly Preferred: -BMW/MINI Experience (DCSNet, CenterNet, ETK)-eBay and other eCommerce sales experience-Bi-lingual (German or Spanish)

Wage/Salary Compensation Information:

Parts department counter person 32.5k base, potential up to 75k with commission

Required education:

• High school or equivalent

Required experience:

• Preferred dealership or aftermarket Parts and/or Service Experience: 2 years
• Direct contact customer service: 2 years

Required license or certification:

• Driver's License with no/minimal infractions -NO EXCEPTIONS

Job Types: Full-time, Commission

Full Time Positions at Passport Automotive group are eligible for the following benefits:

Health Insurance Single, Single plus one and Family.

Dental Insurance Single, Single plus one and Family.

Vision Insurance Single, Single plus one and Family.

PTO (Paid Time Off) in accordance with company policy

Holidays in accordance with company policy

401k Plan

Disability Insurance in accordance with company policy.

Skills / Experience:

• Prior parts handling experience preferred

Attributes:

• Excellent communication abilities

Education:

• High school or equivalent

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