Administrative Specialist

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Job description

Tidewater Property Management is looking for our next team member! If you enjoy working with people, problem solving and challenges, this may be the job for you! You must be positive, motivated, forward thinking and have strong and professional customer service skills.

ESSENTIAL FUNCTIONS

• Supports and assists community association managers on a day-to-day basis in handling any variety of issues that may arise on a given day.
• Effectively and efficiently addresses concerns from homeowners.
• Answers telephone, screens calls, transfers callers to voice mail or takes messages to facilitate communications and contacts. Logs all calls into the system.
• Maintains knowledge of key clients and contacts.
• Sets up and maintains files, materials, information, schedules, and related data.
• Assists with obtaining bids for additional work from outside contractors when a third-party vendor is required.
• Resolves complaints of homeowners.
• Interacts daily with homeowners and other residents.
• Assists the board, owners, and community association manager in complying with association and government rules and regulations.
• Assists in the operation of community pools, golf courses, community centers, etc.
• Abides by the Management Agreement for each community.
• Maintains files, reports, and related communications (hard copy and/or electronic).
• Researches and provides informational materials, such as electronic data (Internet) for projects and special assignments.
• Maintains calendars, contact databases and appointments.
• Sets up and arranges meetings, facilities and accommodations as required.
• Writes and prepares letters, memos, e-mails, and reports in draft and final form.
• Proofreads and edits materials to ensure high-quality communications.
• All other duties as assigned.

MINIMUM SKILLS AND QUALIFICATIONS

• Strong written and verbal communication skills.
• Ability to work as part of a team while also being a self-starter.
• Ability to work in a fast-paced environment.
• Ability to take direction and constructive criticism.
• Excellent data entry skills.
• Shows initiative and needs minimal supervision.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, Publisher, PowerPoint)
• Exceptional time management, prioritization, and organizational skills.
• Must be able to multi-task efficiently and effectively.
• 2-3 years of experience in the Community Association Industry is preferred but not required.
• Positive attitude.
• Customer service-oriented and historical work background in this area.
• Ability to adapt to management styles from multiple managers.
• Ability to learn new software applications.

REQUIRED COMPENTENCIES

• Critical Thinking/Evaluation: The ability to interpret information to provide recommendations and solutions. This includes, but is not limited to, problem solving, researching, auditing, knowledge management and measurement and assessment skills.
• Communication: The ability to effectively and professionally present information. This includes verbal and written communication, presentation, active listening, and effective and timely feedback.?
• Relationship Management: The ability to manage interactions to provide service and to support the company. This includes, but is not limited to, customer service, responsiveness, teamwork, employee engagement, business networking (vendors), mentorship, proactivity, influence, and respect.
• Ethical Practice: The ability to integrate core values, integrity, and accountability throughout all organizational and company practices. This includes, but is not limited to, professionalism, confidentiality, trust, and rapport building and personal, professional, and behavioral integrity.

PHYSICAL EFFORT REQUIRED

• Position experiences interruptions; need for frequent shifting priorities, and deadlines.?
• This position works under usual office conditions.
• Required to work at a personal computer as well as be on the phone for extended periods of time.
• Must be able to stand, sit, walk, and occasionally climb for possible extended periods of time.
• Ability to lift or move up to 25 lbs.
• May require some travel to various sites.

PI0169ee877d46-1226

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