IT Field Support Specialist I -PIPELINE with Security Clearance

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Job description

IT Field Support Specialistto support our end-user community by providing Tier 2 and Tier 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts site surveys
Assesses and documents current site configuration and user requirements
Analyzes existing requirements and prepares specifications for hardware acquisitions
Prepares engineering plans and site installation Technical Design Packages
Develops hardware installation schedules
Prepares drawings documenting configuration changes at each site
Prepares site installation and test reports
Configures computers, communications devices and peripheral equipment
Trains site personnel in proper use of hardware
Builds specialized interconnecting cables
Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
Updates technical drawings using AutoCAD software as needed Requirements Minimum education and experience level: High school/GED and a minimum of five (5) years of experience. Equivalent education and experience: Associate's degree and two (5) years of experience. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches. Demonstrated ability to read and understand technical manuals and schematics. Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access). Able to manage time and priorities effectively. Able to work efficiently with minimal supervision. Proficient in working with end-users remotely. Demonstrated expertise in Microsoft Windows 7 and 10. Familiar with Active Directory security and policies. Excellent analytical and problem solving skills. Outstanding communication skills to relate with team members and support workers. Must be able to drive a company vehicle. Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management Benefits PTO: Our variable PTO plan lets you decide the amount that's best for you. Choose as few as 2 weeks or as much as 6 weeks. Holidays: 10 annually 401k: 5% Company match; fully-vested from Day 1 Quarterly Bonus: Totaling 2.5% of your base salary annually Pay for any extra hours in cash or comp time Pay for unused holidays or comp time Training Budget: Up to 5,250 annually Cell Phone/Internet Allowance: Monthly reimbursement up to 75 Gym/Health Club Membership: Monthly reimbursement up to 50 Personal Technology Allowance: Up to 500 annually Cool Logo Wear: At least 100 annually Health Insurance: Provided through CareFirst Blue Cross/Blue Shield. Three plans to choose from - HSA Silver, HMO Platimun, PPO Platimum. FiveTwelve covers 80% of the premium for employees and their dependents. Dental and Vision Insurance: Provided through CareFirst Blue Cross/Blue Shield. FiveTwelve covers 100% of the premium for employees and their dependents. Short Term and Long Term Disability: FiveTwelve pays 100% of premium Referral Bonus: Up to 10,000 for fully-cleared referrals

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