System Imaging Technician with Security Clearance

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Job description

MarathonTS is seeking a Systems Imaging Technician to support our Federal customer in the Washington, DC area. The Systems Imaging Technician will be a member of the deployment team, that assists in developing and testing desktop and laptop images for customer's enterprise, consistent with best practices. The Systems Imaging Technician will also participate in maintenance and day-to-day support working with the government customers' enterprise Microsoft System Center Configuration Manager (SCCM) environment. This includes deploying, updating, and supporting custom Windows 10 & 11 operating systems (OS) images for desktops and notebooks. This individual will utilize Microsoft SCCM (Windows), and JAMF (macOS) as primary tools for creating and delivering complex desktop images that support a wide variety of desktop and laptop models in a large enterprise for government customer. Systems Imaging Technician The Systems Imaging Technician will be a member of the deployment team, that assists in developing and testing desktop and laptop images for customer's enterprise, consistent with best practices. The Systems Imaging Technician will also participate in maintenance and day-to-day support working with the government customers' enterprise Microsoft System Center Configuration Manager (SCCM) environment. This includes deploying, updating, and supporting custom Windows 10 & 11 operating systems (OS) images for desktops and notebooks. This individual will utilize Microsoft SCCM (Windows), and JAMF (macOS) as primary tools for creating and delivering complex desktop images that support a wide variety of desktop and laptop models in a large enterprise for government customer. Responsibilities: • Experience supporting software environments and release deployment in a similar environment and have orchestrated and executed complex releases and updates in both Windows and macOS environments. • Ensure all work is supported by appropriate documentation and resolved/completed within (SLA) service level agreement. • Image development and deployment experience using the "Operating System Deployment" (OSD) feature of SCCM. • Ensure proper solutions and knowledge management best practices are followed and integrate Continual Service Improvement processes to continually refine and improve image management. • Coordinate updates to images with help desk support teams and change management organization. • Analyzed and apply patches, service packs, and infrastructure updates. • Deploy and/or ship imaged laptops and desktops to end users across the United States. Required Skills • Demonstrated knowledge of Microsoft System Center Configuration Manager (SCCM) along with ability to manage the console and track deployments. • Willingness to adjust schedule to match the customer requirements. • Experience in a Microsoft Active Directory environment, including knowledge of group policy, DNS, DHCP, and VPN technologies. • Experience with macOS and JAMF. • Experience using ServiceNow. EXPERIENCE LEVEL: • Minimum 5 years of experience related in IT with at least 5 years performing end-user platform engineering and management to include development and maintenance of desktop image(s). • Experience with deployment using SCCM OSD and supporting task sequencing methods 5 years' experience administering and using Microsoft SCCM for software and/or Image deployment. • Experience and technical skills in Windows Server, Windows Desktop, Mac OS clients, and devices including JAMF and Apple Business Manager (ABM). • Extensive experience developing customized Windows OS client images with Microsoft Desktop Deployment Toolkit (DDT) / SCCM OSD. Task Sequences, Microsoft Windows Server Update Services (WSUS), and Group Policies. • Experience with BitLocker whole disk encryption. • Strong organizational, problem-solving, and analytical skills, with the ability to manage multiple priorities and meet deadlines. Required Certification ( at least one ): • MCA Microsoft 365 Certified: Modern Desktop Administrator Associate • MCE Microsoft 365 Certified: Enterprise Administrator Expert Additional Certification a Plus: • MCSA • ASCP • AMCT CLEARANCE: U.S. Citizenship Must pass background investigation to obtain Public Trust. EDUCATION: Associate's degree in in Computer Sciences, Information Systems, Communications, or related discipline and 3 years in related experience. Marathon TS is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, or any other characteristic protected by law (referred to as "protected status ").

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