Desktop and Enterprise Systems Specialist

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Job description

At Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven". We have been in business for more than 105 years and we are known for our quality work and quality employees. This is your chance to join our team - help us to design the infrastructure and buildings that improve the world!

We are seeking a creative go-to person to join our team. As a Systems Specialist, you will play a crucial role in maintaining and enhancing our Windows and iOS infrastructure. Your responsibilities will include design, implementation, system administration, imaging creation, application packaging and deployment and migration of Windows 11.

This is an onsite position in our Baltimore, MD office

If you thrive in a fast-paced environment and have strong Windows skills and knowledge, we encourage you to apply!

Responsibilities:

• Windows Expertise: Be able to troubleshoot and support Windows 10 and 11 workstations, software and SCCM (MECM) related issues.
• Migration: Ability to strategize and execute a smooth transition from Windows 10 to 11. Understanding of compatibility, application testing and user adoption (documentation and training).
• Security: Collaborate with our security and networking teams to implement, maintain, and remediate computer and network security issues.
• Application Packaging: Package and deploy a diverse range of applications. Creating deployment rules, and ensuring successful software distribution
• Documentation: Provide clear documentation to ensure continuity, troubleshooting, and knowledge transfer.
• GPO Management: Review, recommend, design, test and deploy Group Policy Objects.
• Intune Innovator: Administer Microsoft Intune for iOS devices and Windows computers.
• Desktop Virtualization: Installing and configuring software packages in a virtual desktop environment (VDI).
• Mentor: Mentoring help desk technicians, knowledge sharing and improve overall support quality.
• Transformer: Recommends and implements technologies and processes that improve the effectiveness of desktop engineering and automation processes.
• Compliance: Adheres to change and incident management processes as it relates to the modification of the production environment to remediate and/or optimize enterprise systems.

Requirements:

• A bachelor's degree in information technology or related desired.
• 2 to 3 years' experience providing mid to high level tiered support.
• Proficient in administrative and package creation. Experience with Microsoft Endpoint Configuration Manager (SCCM), Intune, Active Directory, and GPO management.
• Knowledge in Microsoft 365 architecture, configuration, implementation, migration and support (Teams, OneDrive, Exchange, SharePoint, Outlook, etc.)
• Experience with Intune, JAMF, Patch My PC, Liquidware, or VMware Horizon considered a plus.
• Extensive knowledge of Windows desktop operating systems.
• Ability to manage projects and tasks independently, provide transparency on activities conducted, and have a bigger picture focus on entire teams' mission
• Prior relevant certifications with additional years of experience will be considered in leu a degree.
• Security+, Net+ and Microsoft or related certificates a plus
• Must be able to lift 40 lbs
• Applicant must have a valid driver's license and clean driving record.
• US Citizenship Required.

Benefits:

WRA recognizes that employees play an important role in its success. Our commitment to full-time employees is reflected in the comprehensive benefits package we offer:

• Flexible work schedule options
• Competitive salary
• Leave accrual and paid holidays
• Healthcare benefits
• Group Life Insurance, as well as additional optional life Insurance, short and long term disability insurance
• Flexible spending accounts for medical and dependent care reimbursement
• 401(k) Retirement Plan
• Tuition Reimbursement
• Employee Assistance Program
• Parental and maternity leave benefits

WRA is an equal opportunity/affirmative action employer and complies with all applicable anti-discrimination laws.

Applicants must be currently authorized to work in the United States on a full-time basis without the need for employment-based visa sponsorship now or in the future. WRA will not sponsor applicants for U.S. work visa status for this opportunity. (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

Not accepting resumes from 3rd party recruiters for this position

Position #: 2224

- Onsite - Junior Level

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