Crisis Response System (CRS) Phone Counselor Supervisor: Evenings

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Job description

Full time Monday through Friday 4:00pm - Midnight
Crisis Response System (CRS) Phone Counselor Supervisor Evenings

The CRS Phone Counselor Evening Shift Supervisor is responsible for managing the day-to-day activities of the Operations Center during the evening shift, including hiring, supervising and scheduling staff. The Supervisor reviews and approves Credible notes from mental health phone counselors; provides monthly statistics to the CRS Director; and liaises with the Mobile Crisis Team (MCT) Supervisor and Critical Incident Team (CIT) Supervisor to ensure timely and effective communication and case-processing between MCT/CIT and operations.

The CRS Phone Counselor Evening Shift Supervisor supervises the evening Team Lead; maintains program policies, procedures, scheduling and workload of FT, PT and CPT employees; ensures daily reviews client needs for appropriate follow-up actions; maintains an updated resource for referrals; obtains feedback from partner groups and providers and makes needed recommendations for improvement; reviews and approves Credible notes and provides feedback to appropriate staff. Additionally, they assess the need for MCT or CIT intervention
and communicates with teams to provide summaries of dispatch services; communicates effectively with callers to diffuse crisis situations; provides support for clients and to the Operations team members through case debriefings.

Master s Degree in Social Work or Clinical Counseling required as well as an LCPC or LCSW-C.

Salary range $82,360.72-92,697.72 depending on experience, education, and credentials. Benefits include: 10 days paid vacation and 5 days paid sick leave the first year (both vacation and sick leave can be accrued indefinitely); Agency contributions to individual staffs 403b account paid twice per year (following 6 months employment) at a percentage rate approved by the Board of Directors; 12 paid holidays per year; health, vision and dental benefits (Agency pays 80% of the premium); long term disability and ADD insurance; reimbursement for licensure; continuing education assistance; use of company vehicle for business purposes; free parking. Benefits are subject to change based on annual budget and board of directors approval.

Please forward resume and salary requirement to:

AACMHA, Attn: Human Resources
1 Truman Parkway Annapolis, MD 21401
or email to

Salary requirement must be included to be given consideration for an interview.

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