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Windows Desktop Engineer with Security Clearance

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Tech USA

2024-09-20 12:51:06

Job location Annapolis Junction, Maryland, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Windows Desktop Engineer Annapolis Junction, MD 8-hour shifts (Mon-Fri). On-call support may be required. Advanced Technical Support: Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams. Diagnose and resolve complex hardware and software problems. Perform root cause analysis for recurring issues and implement permanent fixes. System Maintenance and Optimization: Ensure the stability, security, and performance of Windows desktop systems. Apply patches, updates, and configuration changes to maintain compliance and security standards. Incident and Problem Management: Manage and resolve high-priority incidents and problems within SLAs. Document resolutions and create knowledge base articles to improve future support processes. Conduct post-incident reviews to identify improvements. Collaboration and Project Support: Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments. Assist in the design and implementation of new technologies and solutions. Participate in planning and execution of system upgrades and migrations. User Support and Training: Provide guidance and training to Tier 1 and Tier 2 support staff. Assist end-users with complex technical issues and provide advanced troubleshooting. Documentation and Reporting: Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues. Generate reports on system performance, incident resolution, and other metrics as required. This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required.

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