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Tier 2 Field Support - System Administrator - Level 1 with Security Clearance

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Carson Solutions, LLC

2024-09-21 02:39:00

salary: 95000.00 US Dollar . USD Annual

Job location Annapolis Junction, Maryland, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

DUTIES AND RESPONSIBILITIES Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
May coach and provide guidance to less-experienced professionals.
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
Modifies, moves, and installs new equipment.
Performs technical tasks and provides site support.
Performs integrity testing and interviews customers to gather information about problems.
Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve.
Will perform Data Transfer Agent requests to transfer files between networks. REQUIREMENTS & EXPERIENCE TS/SCI CLEARANCE WITH POLY REQUIRED IAT Level 1 Mandatory Skills: Hardware Installation Installation Maintenance Maintenance & Repair Microsoft Software Applications Microsoft Windows System Administration Remote Desktop Administration Technology Knowledge Travel Education: HS/GED and 10 years of experience Bachelors and 5 years of experience Certification: CompTIA A+ CE CompTIA Network+ CE Salary: The likely salary range is up to $95K . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. GWGES-0074

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