Help Desk Supervisor - TS/SCI w/Poly with Security Clearance

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Job description

REQ#: RQ184896 Public Trust: None Requisition Type: Regular Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description Help Desk Supervisor Eagle Alliance is looking for Help Desk Supervisor in Annapolis Junction, MD Transform technology into opportunity as a Help Desk Supervisor with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Supervisor you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Supervisor joining our team. HOW A HELP DESK SUPERVISOR WILL MAKE AN IMPACT
• Supervises help desk operations at the shift or small help desk level. Supervises non-exempt support staff.
• Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. • Trains, coaches, and mentor's employees on how to deliver the best customer service and achieve the team Service Level Agreements.
• Maintains and enhances customer services by organizing and evaluating service and delivery systems, and procedures. • Works with other department supervisors to promote a high morale environment and assist other functions of the service desk as needed. • Analyzes help desk activities and develop tools and process improvements to optimize service • Supervises staff in recognizing, identifying, isolating, and resolving problems with information systems products and services • Simulates or recreates user problems to resolve operating difficulties • Recommends systems modifications to reduce user problems WHAT YOU'LL NEED TO SUCCEED:
• Education: Bachelor of Arts/Bachelor of Science
• Required Experience: 5+ years of related experience
• Security Clearance Level: TS/SCI w/Poly
• Required Skills and Abilities: A team player and have the ability to adapt in a dynamic, fast-paced environment
• Location: On Site
• US Citizenship Required • Must be 8570 compliant • Shift: Monday - Friday between the hours of 6am-6pm including some weekends and holidays GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from Work Requirements .cls-1 fill:none;stroke:;stroke-miterlimit:10;stroke-width:2px Years of Experience 5 + years of related experience may vary based on technical training, certification(s), or degree .cls-2 fill:none;stroke:;stroke-miterlimit:10;stroke-width:2px Certification CompTIA - Security+ - CompTIA Travel Required Less than 10% .cls-3 fill:none;stroke:;stroke-miterlimit:10 Citizenship U.S. Citizenship Required Salary and Benefit Information The likely salary range for this position is $89,250 - $120,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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