Field Support Technician with Security Clearance

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Job description

Description Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Provides remote support access through desktop mirroring and other remote access applications for worldwide sites Identify, investigate, resolve, and follow-up on problems brought to the helpdesk by users of cloud infrastructure Modifies, moves, and installs new equipment Performs technical tasks and provides site support. Performs integrity testing and interviews customers to gather information about problems Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve Will perform Data Transfer Agent requests to transfer files between networks. Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking, standing, pushing, and pulling; working around, under, and over desks, as well as professional personal interactions with customers Mandatory Skills: Hardware Installation Installation Maintenance Maintenance & Repair Microsoft Software Applications Microsoft Windows System Administration Remote Desktop Administration Technology Knowledge Required Qualifications: Five (5) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a Bachelor's degree. CompTIA Security+ CE Active TS/SCI Clearance with Polygraph required At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes: Health Insurance to ensure you and your family stay healthy and well. Dental and Vision Insurance for preventive and routine care. Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones. Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life. Paid Parental Leave for new parents to focus on family. Tuition Reimbursement to support your professional growth and education. A 401(k) plan with a company match to help you plan for your future. At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally. The salary range for this role is $67,000 - $80,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations. Equal Employment and Diversity CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective and inspiration we need to achieve our mission.

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