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Field Support Technician L1 GW - TS/SCI Poly required with Security Clearance

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Emtak LLC

2024-09-21 07:42:31

Job location Annapolis Junction, Maryland, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Field Support Technician L1 GW - TS/SCI Poly required Annapolis Junction, MD Information Technology Apply Now The Field Support Technician shall have the following responsibilities: • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites • Identify, investigate, resolve, and follow-up on problems brought to the helpdesk by users of cloud infrastructure • Modifies, moves, and installs new equipment • Performs technical tasks and provides site support. • Performs integrity testing and interviews customers to gather information about problems • Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve • Will perform Data Transfer Agent requests to transfer files between networks. Mandatory Skills: Hardware Installation Installation Maintenance Maintenance & Repair Microsoft Software Applications Microsoft Windows System Administration Remote Desktop Administration Technology Knowledge No degree + 10 yrs, Bachelors Degree + 5 yrs. CompTIA Security+ CE Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking, standing, pushing, and pulling; working around, under, and over desks, as well as professional personal interactions with customers Apply Now

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