Customer Manager, Sr. III with Security Clearance

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Job description

Interviewing NOW for a Customer Facing Senior Manager III! TS/SCI with POLYGRAPH clearance necessary! HOURS: Mon-Fri, Days Position Description: • Leadership and Team Management: o Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support. o Foster a culture of collaboration, innovation, and continuous improvement within the team. Service Delivery Management: o Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services. o Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly. Strategic Planning and Execution: o Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction. o Collaborate with stakeholders to align digital services with business objectives and technological advancements. Technical Expertise and Solution Design: o Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange. o Stay abreast of industry trends and best practices to recommend and implement innovative solutions. Customer Relationship Management: o Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations. o Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner. Budget and Resource Management: o Manage financial resources, including budget planning and cost control measures. o Optimize resource allocation to maximize operational efficiency and service delivery excellence. BS and 20 years of experience or HSD/25 yrs exp. IAT Level 2cert required. OR equivalent combo. IAT Level 2 certificate is required within 6 months of start date. Must be a US Citizen. Required SKILLS: Ability to collaborate effectively across departments and with external stakeholders Customer focused and result oriented Demonstrated experience in team leadership, strategic planning, and project management Excellent communication and interpersonal skills Senior Level Management Strong analytical and problem-solving abilities, with a keen attention to detail Strong technical background with expertise in enterprise IT services Desired Skills: not required Information Technology Infrastructure Library (ITIL) V3 knowledge PMP Approximate Salary Range: $131,500 - $147,700. Apply to or through our website at or . Comprehensive Benefits Package! 6% 401K Match! Tuition/Certification Reimbursement! Great Referral Bonus Program!

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