Grievance Associate

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Job description

One to three years previous experience in direct contact with members in relation to any complaints and/or grievances - Sound knowledge of strong telephone soft skills. - Prior experience in highly regulated inventory - Experience with Contact Center and Workforce Management technology (scheduling, adherence, quality monitoring) - Excellent Verbal and Written communication skills. - Microsoft Office skills including Word, Excel and Outlook - Experience handling escalated calls - Demonstrated problem-solving and decision making skills. - Strong people skills with a focus on mentoring and coaching

Ability to work both independently and in a team environment
One to three years previous experience in direct contact with members in relation to any complaints and/or grievances
Required
1
Years
Sound knowledge of strong telephone soft skills.
Required

Prior experience in highly regulated inventory
Required
Experience with Contact Center and Workforce Management technology (scheduling, adherence, quality monitoring)
Required

Excellent Verbal and Written communication skills.
Required
Microsoft Office skills including Word, Excel and Outlook
Required

Experience handling escalated calls
Required
Demonstrated problem-solving and decision making skills.
Required

Strong people skills with a focus on mentoring and coaching
Required
Ability to work both independently and in a team environment
Required

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