Hybrid - Customer Service Representative

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Job description

About Baca Consulting Group

Baca Consulting is a Strategy & Operations consulting firm with offices in Las Vegas, NV and Corona,CA. We help executives of construction companies with 100-500 employees in the western and southwestern U.S. increase revenues, reduce costs and improve profit margins. We believe in order to be successful in consulting, you need to have the ability to hear and genuinely understand the people you're talking with. We also recognize that listening is the key to connecting with people on a personal level, which is critical for successful project implementations. We are great listeners! I have been able through strategic planning, establish business plans, and execute goals and objectives through a collaborative team effort. Those projects include several M & A's and divestitures, increase revenues by going into new markets with new products and services. I reduced costs through effective supply chain management,

Baca Consulting Group is a leading consulting firm, specializing in providing strategic solutions and services to small and medium-sized businesses across various industries. We are a team of highly skilled professionals who are passionate about helping our clients achieve their business goals.

Position Summary:

We are seeking a highly motivated and dynamic individual to join our team as a Hybrid - Customer Service Representative. The ideal candidate will possess exceptional customer service skills, a passion for problem-solving, and the ability to multitask and thrive in a fast-paced environment. This is an exciting opportunity for someone who wants to grow their career in the consulting industry.

Key Responsibilities:

- Providing excellent customer service to clients via phone, email, and chat support

- Handling a high volume of inbound and outbound calls and emails related to client inquiries, concerns, and requests

- Troubleshooting and resolving technical and non-technical issues in a timely manner

- Managing and updating client information and records in our database

- Collaborating with team members to ensure effective and efficient response to client inquiries

- Identifying and escalating complex issues to the appropriate team member or department

- Striving to achieve and exceed individual and team performance metrics

Qualifications:

- High school diploma or equivalent; college degree preferred

- Minimum of 1-2 years of customer service experience

- Excellent verbal and written communication skills

- Strong problem-solving and critical thinking abilities

- Proficiency in using Microsoft Office and CRM software

- Ability to handle and prioritize multiple tasks in a fast-paced environment

- Self-motivated with a positive attitude

- Must be flexible to work varying shifts, including evenings and weekends

Why Work for Us:

- Competitive salary and benefits package

- Collaborative and supportive work environment

- Opportunities for personal and professional growth and development

- Work-life balance and flexible scheduling options

- Employee recognition and appreciation programs

At Baca Consulting Group, we value diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming, inclusive, and supportive for all employees. Join our team and be a part of a company that values and invests in its employees' success. Apply now to become a Hybrid - Customer Service Representative with our team.

The pay range for this role is:
27 - 30 USD per hour(Lexington, KY 40511)

PI3e35d425f6f7-7073

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