Training Programs Coordinator

---

Job description

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Training Program Coordinator is a detail-oriented and organized individual. In this pivotal role, you will be responsible for scheduling and coordinating training sessions, managing participant registrations, and ensuring the availability of necessary materials and equipment. By tracking attendance and participation data, generating reports, and analyzing trends, you will play a crucial part in evaluating and enhancing the effectiveness of our training programs. Your efforts will directly impact our organization's success by ensuring that our franchises (owners & employees) are well-trained, knowledgeable, and equipped with the skills necessary to excel in their roles.

You will

• Schedule and coordinate training sessions, ensuring adequate space, equipment, and materials are available.
• Manage participant registration, including collecting and verifying attendee information, ensuring compliance with any necessary approvals or prerequisites.
• Gather and disseminate training materials, including presentations, handouts, and online resources.
• Track attendance and participation data, generating reports and analyzing trends to evaluate training effectiveness.
• Maintain records of training participants, including attendance records, feedback, and any relevant documentation.
• Administer and maintain training databases and systems (e.g., SERVPRO U/LMS, SERVPRONET).
• Exercise good judgment and focus on detail.
• Perform other duties as assigned.

You have

• Three to five years of office or administrative experience.
• Ability to communicate effectively with colleagues, customers, and vendors in a clear and professional manner.
• Strong customer service focus and desire to serve others.
• Advanced administrative skills, including excellent written and verbal communication skills; ability to generate detailed reports and perform basic data analysis.
• Must have attention to detail, be organized, and display effective process management skills.
• Effective interpersonal skills.
• Intermediate knowledge of MS Office suite, including Excel, and intermediate keyboarding skills.
• Strong ability to multitask and manage multiple assignments simultaneously.
• Associate degree in related field, comparable experience or both.

About SERVPRO

For more than 50 years, SERVPRO has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

<!– job description page –>