Computer Support Analyst

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Job description

• Computer Support Associate Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment.
• Support activities require some technical background while being strongly administrative in nature.
• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
• Contact lists process logs problem incidence reports customer information updates exterior ship orders inventory, maintenance or other service records handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported.
• Is responsible for resolving those problems with pre- established and documented solutions.
• Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations.
• Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations

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