Debt Collector

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Job description

Innova Solutions is immediately hiring a Debt Collector

Position type: Full-time - Contract

Duration: 3+ Months with possibility extension

Location: Des Moines / Johnston, Iowa 50131 (Hybrid)

As a Debt Collector, you will:

As a Collections Specialist, you will be expected to execute adequate and timely collection and/or instigate recovery activities in order to minimize risk costs and optimize returns.

Day to Day:

• Identify and investigate payment arrears in the portfolio and code debtor appropriately in order to determine following collection process steps
• Communicate with debtors by telephone and in writing
• Manage debtors and arrears process
• Identify quality adjustment requests, complete the documentation package, and utilize company underwriting guidelines to approve or reject the request
• Continue all necessary actions to collect payments and/or terminate accounts
• Record debtor and arrears history in order to ensure a complete file as a sound basis for decision making during collection, recovery

Minimum Qualifications

Bachelor's Degree strongly preferred

1-3 years of B2B or B2C collections, customer service, and/or sales experience.

Customer focused

A team player with excellent interpersonal skills

Quality driven and results oriented

Able to work in a very fast-paced environment and adapt to situations

Experience with measurables and managing portfolios in a collection's environment

Able to work out administrative issues and account reconcilements

Multitask and work out of multiple systems at once

Pivot from inbound to outbound calls at any given time

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