Claims Service Representative

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Job description

Claims Service Representative

Will be filled at the appropriate level based on experience

Do you thrive in a work environment where you must multi-task and have strong organization skills? Are you a go-getter with high initiative and a positive attitude? Do you have strong customer service and time management skills? If so, this Claims Service Representative opportunity could be a great fit for you!

Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do: As an Auto Claims Service Specialist, you will handle auto physical damage claims that do not require field investigation. You will act as the hub between the customer, repair facility and claim staff to provide world class service by handling claims in a prompt, efficient and courteous manner. While handling claims, you will prepare detailed and organized running notes and documentation in accordance with established procedures. Requests for internal and external customers, departmental staff, and other FBL personnel will be handled according to FBL Financial Group, Inc. policies at all times. As an Auto Claims Service Specialist, you must keep a service-oriented attitude at all times by maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, attorneys, repair facilities, and others.

• Act as the hub between the client/member, repair facility and claims staff to provide world class customer service for auto physical damage claims.

• Make same day contact with the client/member to provide support once agreement on repairs is made with the PARS or Open Shop repair facility.

• Coordinate the assignment of a rental vehicle to the client/member and manage the rental during the repair process.

• Monitor receipt of the direct payment authorization (DPA) and issue electronic payment for agreed repairs.

• Act as a subject matter expert for the PARS estimate and DPA workflow, including training and coaching of PARS managers and estimators regarding our processes.

• Provide training and support to FBPCIC claims staff on the PARS referral process, PARS web portal (Autoverse), and DPA process.

• Provide technical support and answer inquiries from our PARS partners.

• Support Farm Bureau Financial services during is response to natural disasters ensuring efficient operations during storm operations. This includes, owning storm claims as assigned in accordance with our Claim Best Practices to ensure claims are settled in accordance with regulations and policy language. Approve and issue payments based on the assessed damages.

• Other duties as assigned.

What It Takes to Join Our Team:

• Associate degree or equivalent. Insurance related experience is beneficial.

• High attention to detail and strong organizational skills.

• Exceptional customer service skills are essential.

• Have the ability to exercise independent judgment and arrive at decisions through sound, logical reasoning in order to handle more complex claims.

• Excellent phone skills required as approximately 50% of time will be spent on the phone.

• Must be PC literate and able to effectively use our systems. Familiarity with Outlook, Microsoft Word and Excel is preferred.

• Strong verbal and written communication skills.

What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement.

Farm Bureau where the grass really IS greener! If you're interested in joining a company that appreciates its employees, provides growth and professional development opportunities, and offers great benefits, we invite you to apply today!

Work Authorization / Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not able to sponsor OPT status.

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