Customer Advisor

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Job description

About PIPAC

PIPAC Health and Life Brokerage, an Integrity partner, is seeking a reliable and dedicated full-time service-oriented representative in our Cedar Falls office to provide sales and administrative support to independent insurance agents operating in the employer group health insurance market. The ideal candidate will possess strong communication and computer skills, a helpful friendly attitude, and the ability to work independently in an often fast-paced environment.

Job Summary

We are seeking a dedicated and knowledgeable Customer Service Representative to join our team. In this role, you will handle inbound and outbound communications with agents, manage quoting and enrollment applications, and provide exceptional service-related support. You will be well-versed in group health and ancillary product lines, and play a key role in building and maintaining strong relationships with agents and carriers. Your expertise will help educate agents on employee group benefits and promote the use of quoting and enrollment tools. If you are an adaptable, organized team player with excellent communication skills and a passion for customer service, we encourage you to apply.

Primary Responsibilities:

• Handle inbound and outbound agent communication related to quoting, enrollment applications and service-related requests.
• Be knowledgeable in all group health and ancillary product lines offered through PIPAC, including plan designs as well as sales, enrollment, and customer service processes.
• Build and maintain strong working relationships with agents and carriers.
• Recommend and educate agents on employee group benefits for their customers.
• Understand and promote agent quoting and enrollment tools.
• Process enrollments, renewals, and service requests in a timely manner according to carrier guidelines and provide relevant follow-up to agents.
• Update and maintain database records and electronic files.

Primary Skills & Requirements:

• Associate's degree and 2-3 years of customer service-related experience; or equivalent combination of education and experience.
• Excellent verbal/written communication and interpersonal skills.
• Proficiency with computer programs and Microsoft Office applications.
• Adaptable, highly organized team-player with a positive attitude and passion for providing great customer service.

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit .

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

PandoLogic. Category:Customer Service,

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