Site Administrator Technician

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Job description

Site Administrator Technician

BCforward is currently seeking a highly motivated Site Administrator Technician for an opportunity in Madison, IN!
Position Title: Site Administrator Technician

Location: Madison, IN


Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 6 months with possible extension

Job Type: CONTRACT (>=40 HRS WEEKLY)/ CONTRACT , ONSITE

Pay Range: $18.00/hr - $20.00/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

• Maintain service and provide technical and administrative support to all inmate telephone and inmate services solutions including
• Network, network devices, wireless access points, routers, switches, workstations and all other devices or equipment necessary
• Ensure all equipment, designed and delivered by the manufacturer, meet the needs and qualifications of the prime contract between client company and Department of Corrections for the State of Indiana.
• Review recorded video visits and video messages for compliance with the Department's Visitation Policy.
• Document the outcome of each review and identify any policy violations in the appropriate tracking tools
• Maintain and check all phone equipment and indicators in phone room, and report any troubles
• Respond to state emails and voicemails accordingly
• Update offender information including transfers, restrictions, phone lists, and deactivate accounts, etc.
• Add new offenders and verify all information is accurate and correct in the system
• Conduct monthly preventative maintenance with Hardware & Inventory Support and change out phones/tablets that need repaired and/or replaced as needed
• Work with technical and administrative personnel to correct problems with communications equipment and user accounts.
• Actively participate within cross-functional work team to ensure timely maintenance
• Solve offender phone or tablet problems/answer questions or concerns, including debit reports for both case managers and offenders
• Maintain and resolve open ticket issues for troubles - follow up on resolution to guarantee the issue is resolved before closing the ticket.
• Assist in helping Internal Affair departments and other executive staff with retrieving information from the system
• Participate in the orientation intake process for the new offenders arriving onsite on a weekly/monthly basis (site specific or as needed).
• Attend and participate in the dorm/shelter rep meetings to answer questions concerning the offender telephone and tablet system, and procedures for the offender population on a weekly/monthly basis (site specific or as needed).
• Arrange for Access and Gate releases for Service Technicians (or Site Administrator Technicians) to perform duties inside the facility and to bring in needed items and related tools
• Work with Hardware & Inventory Support to keep an up-to-date mapping of offender phones, tablets, and serial numbers in all facilities
• Assist ACA with meeting facility accreditation for the offender phone/tablet policy & procedure
• Provide coverage for other SAT duties when out via sick/vacation
• Complete 40 Hours of IDOC in-house training and State required CBT's, annually

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice
and CCPA Addendum
. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

• This individual will be physically located in Madison to maintain service and provide technical and administrative support to all inmate telephone and inmate services solutions. Essential Functions
• Maintain service and provide technical and administrative support to all inmate telephone and inmate services solutions including:
• Telephones, inmate tablets, in-pod kiosks, video visitation stations and related equipment
• Network, network devices, wireless access points, routers, switches, workstations and all other devices or equipment necessary
• Ensure all equipment, designed, and delivered by the manufacturer, meet the needs and qualifications of the prime contract between the client and the Department for the client.
• Review recorded video visits and video messages for compliance with the Department's Visitation Policy.
• Document the outcome of each review and identify any policy violations in the appropriate tracking tools
• Maintain and check all phone equipment and indicators in phone room, and report to the client any troubles
• Respond to state emails and voicemails accordingly
• Update offender information including transfers, restrictions, phone lists, and deactivate accounts, etc.
• Add new offenders and verify all information is accurate and correct in the client system
• Conduct monthly preventative maintenance with Hardware & Inventory Support and change out phones/tablets that need repaired and/or replaced as needed
• Work with technical and administrative personnel to correct problems with communications equipment and user accounts.
• Actively participate within cross-functional work team to ensure timely maintenance
• Solve offender phone or tablet problems/answer questions or concerns, including debit reports for both case managers and offenders
• Maintain and resolve open ticket issues for troubles - follow up on resolution to guarantee the issue is resolved before closing the ticket.
• Assist in helping Internal Affair departments and other executive staff with retrieving information from the client system
• Participate in the orientation intake process for the new offenders arriving onsite on a weekly/monthly basis (site specific or as needed).
• Attend and participate in the dorm/shelter rep meetings to answer questions concerning the offender telephone and tablet system, and procedures for the offender population on a weekly/monthly basis (site specific or as needed).
• Arrange for Access and Gate releases for Service Technicians (or Site Administrator Technicians) to perform duties inside the facility and to bring in needed items and related tools
• Work with Hardware & Inventory Support to keep an up-to-date mapping of offender phones, tablets, and serial numbers in all facilities
• Assist ACA with meeting facility accreditation for the offender phone/tablet policy & procedure
• Provide coverage for other SAT duties when out via sick/vacation
• Complete 40 Hours of department in-house training and State required CBT's, annually

• This individual will be physically located in Madison to maintain service and provide technical and administrative support to all inmate telephone and inmate services solutions. Essential Functions
• Maintain service and provide technical and administrative support to all inmate telephone and inmate services solutions including:
• Telephones, inmate tablets, in-pod kiosks . click apply for full job details
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