Leader of End User Computing Operations and Innovation

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Job description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

End User Computing Operations and InnovationWe are seeking a dynamic and passionate IT leader to drive innovation and excellence with Lilly's end user device experience. The ideal candidate will have a strong track record of leading high-performing teams, with a focus on delivering seamless and personalized technology solutions that empower users to excel. With a deep commitment to change, innovation, and people leadership, this role offers the opportunity to shape the future of device management, security, and operational efficiency, while fostering a culture of continuous improvement and growth.What You'll Be Doing:Lead Lilly's Global End User Computing team, driving technological and process innovations, optimizing user experience, challenging your team to achieve their best, and managing vendor relationships. Strong leadership, a deep understanding of end user computing technologies, and a high expectation of excellence are key to this role.How You'll Succeed:

• Lead with Vision and Passion: With a strategic mindset, you will steer a diverse, global team, fostering a culture of innovation and collaboration. You'll create and execute a device strategy tailored for personalized, fit-for-use technology that enhances productivity and innovation.
• Innovate and Implement Technology Solutions: With a solid grasp of current and emerging technologies, you'll integrate innovative solutions to automate and improve end user computing. Specific examples include:
  • Driving technological and process innovations to improve the accuracy and efficiency of end point hardware asset management, ensuring precise tracking, delivery, and collection of devices while enhancing the user experience.
  • Leading the implementation of self-healing devices and proactive user experience automations.
  • Innovating in software asset management to optimize licensing efficiency and the user experience.
  • Leading end point security initiatives to protect Lilly's data while maintaining a user-friendly experience.
• Cultivate a Continuous Improvement Mindset: You will foster the growth and development of team members' skills, expertise, passion, accountability, and delivery.
• Champion User Experience: You'll prioritize users' needs and expectations, adopting a user-centric approach to service delivery. This involves not only understanding their requirements but also advocating for solutions that enhance their productivity. For example, you'll improve the user experience for employees traveling to high-risk geographies by ensuring device fit and readiness and refining processes.
• Drive Operational Excellence: You'll optimize global and local device operations, including deployment, retrieval, and lifecycle management. Excellence in asset management databases and inventory accuracy is essential.
• Lead Financial Excellence: You'll own a complex budget and manage monthly ordering and chargeback processing for all end user computing devices, peripherals, and accessories. Accuracy in financial data and catalog management is a must.
• Negotiate and Manage Vendor Relationships: Your strong negotiation skills will be essential for managing third-party suppliers, ensuring they meet service level agreements. You'll also have full leadership support to re-imagine and optimize vendor operations in alignment with evolving IT needs and organizational goals.

What You Should Bring:Requirements:

• Experience in IT end user computing or a similar role.
• Proven track record of successfully leading and managing teams, including experience in global team management, with a demonstrated ability to motivate, mentor, and develop people.
• Proven ability to manage complex budgets and financial processes.
• Strong strategic thinking and planning skills with the ability to team objectives with broader organizational objectives.
• Experience developing and implementing IT service strategies and roadmaps.
• Experience in managing relationships with third-party IT service providers and vendors, ensuring compliance with service level agreements and contracts.

Basic Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or a related technical field

OR

• High School Diploma/GED with 10 years of experience leading an IT service organization.
• Qualified candidates must be legally authorized to work in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.

About the Organization:Lilly IT builds and maintains capabilities using cutting-edge technologies, just like other prominent tech companies. What differentiates Lilly IT is our mission to create new possibilities through technology that advances our purpose: creating medicines that make life better for people around the world. From data-driven drug discovery to connected clinical trials, we hire the best technology professionals from diverse backgrounds to deliver innovative solutions in every area of our business.Will this position support sponsorship? No.Travel percentage for this position: 10-25%

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women's Network, Working and Living with Disabilities. Learn more about all of our groups.

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