Bilingual Call Center representative

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Job description

Train On-site for first 3 days then work from home

Spanish/French speakers a MUST

RESPONSIBILITIES

• Acts as primary liaison with customer in solving problems related to the application process and service.
• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
• Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.
• Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
• Assigns new claims to the appropriate claims handler.
• Directs customer calls to the correct person at all locations.
• Participates in and maintains a quality service culture within the Customer Service Team.
• Attendance during scheduled work hours is required.
• Will be answering calls from people who are part of a recall.

Qualifications:

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Background check required

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