Lifeline Case Aide

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Job description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

About us!

The Crisis Center for South Suburbia is a non-profit community organization that provides emergency shelter and other essential services for individuals and families victimized by domestic violence and addresses the societal issues that contribute to domestic violence.

Today, the Crisis Center for South Suburbia operates a 54-bed emergency shelter and has an annual impact on the lives of more than 10,000 people. With a staff of more than 85 employees and a budget of over seven million dollars, the Crisis Center continues to grow while offering free services to Chicago's south suburban communities.

Job Title: Lifeline Case Aide
Program: Emergency Shelter Reports to: ES and Case Manager Supervisor
Schedule: Mon-Fri 11:00am-7:00pm, Occasional Nights and Weekends
Classification: Full Time; Non-Exempt
Job Classification: Support Worker

SUMMARY: Coordinate and oversee the day-to-day operations of the Lifeline program through oversight and management of client activity. Maintain a cooperative communal living environment while assuring continuity of services necessary for a client's success through conflict resolution strategies and relationship building. These services include but are not limited to mediation, chores, meal oversight, group facilitation, personal needs, and rule enforcement. Assist Lifeline Case Manager and clients with activities related to goal achievement and need resolution. These activities include but are not limited to providing referrals, advocacy, in-person counseling, crisis intervention, and access to resources.
JOB SPECIFIC DUTIES AND RESPONSIBILITIES:

Safety and Security
Ensure a safe and healthy environment that foster independence, self-determination, and mental wellbeing.
Lead and participate in room inspections regularly.
Clearly communicate and apply Lifeline program rules and related sanctions to residential clients in a consistent and compassionate manner.
Facilitate effective conflict resolution strategies among residential clients to ensure a cooperative communal living atmosphere.

Client Services
Complete residential client check-ins as needed. This includes completion of the paperwork, house tours, client room and locker assignment, linens, and explaining how the Lifeline program works and the rules.
Provide an array of as-needed support services for seniors and/or individuals with disabilities live, work, and fully participate in their communities.
Assist all clients with enrolling in mainstream benefits, obtaining ID documents, childcare and accessing other resources.
In conjunction with the case manager, assist clients with obtaining employment and other desires as necessary.
Provide crisis intervention counseling and domestic violence education to clients.
Complete assessments and treatment plans with clients when needed.
Provide case management services, in conjunction with the assigned case manager, to residential clients during their stay in program.
Provide collateral assistance with Lifeline Case Manager on related functions.
Provide clear direction and intervention through rules and regulations.
Provide recommendation for continued service provision during the initial assessment.
Monitor progress and provide assistance towards identified goals on individual client service plans.
Provide conflict and communication strategies to clients as it relates to domestic violence.
Be knowledgeable of local services and other available resources.
Provide accurate referrals in a consistent and compassionate fashion.
Participate in weekly case management review with colleagues.
Follow all CCSS policies and procedures for client shelter, safety and services.
Participate in speaking engagements (including 40 Hour training) and other community education forums as needed.
Perform other duties as assigned.

Operational and Administrative duties
Complete all paperwork in an accurate and efficient manner in accordance with current paperwork procedures.
Serve and prepare client meals when needed for a house of 3 or more.
Provide support services in a professional, respectful, and effective manner promoting an atmosphere that is responsive to the needs and desires of the residential clients served and reflects a commitment to the delivery of services in a person-centered manner.
Manage Residential storage of client's belongings (label and discarding).
Monitor client's usage of CCSS property and clean rooms upon check-out.
Oversee daily client chores and monitoring the cleanliness of client areas.
Identify and report to the Lifeline Case Manager any needed shelter repairs.
Provide an accurate, comprehensive shift report daily in conjunction with the Lifeline Case Manager.
Provide accurate and professional inter and intra-agency communications.
Collect and maintain accurate service statistics.
Attend Lifeline Department Meetings, supervision with the Lifeline Program Manager and other meetings and training as requested by the Lifeline Program Manager.
Successfully complete 40 hours of ICADV domestic violence training; remain current in the field of domestic violence by attending in- services, workshops, etc. relevant to the field.
Perform other duties as assigned.

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