Help Desk Technician II with Security Clearance

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Job description

Overview DecisionPoint Corporation is seeking a Help Desk Technician II to join our USAF Air Mobility Command Global Decision Support System (GDSS) Functional Help Desk Team. The Help Desk Technician Level II provides second-tier technical support to end-users, managing more complex technical problems related to hardware, software, and network configurations. This position requires a strong understanding of IT systems and the ability to work independently to resolve problems. Level II technicians interact with network services, software systems engineering, and applications development to restore service or identify and correct core issues. Duties & Responsibilities Provide second-tier technical support to users for PC, server, or mainframe applications and hardware. Simulate or recreate user problems to resolve operating difficulties. Interact with network services, software systems engineering, and applications development to resolve core problems. Identify, research, and resolve technical issues independently or with minimal supervision. Recommend system modifications to reduce user problems and improve overall functionality. Document, track, and monitor help desk tickets to ensure timely resolutions. Assist in the training and coaching of Level I technicians. Qualifications Active Secret Clearance Minimum 4 years of functional/technical experience in IT support or help desk roles. High School Diploma or Associate's Degree with appropriate certifications. Strong troubleshooting skills in PC hardware, software, and networking. Experience with help desk software and ticket management systems. Excellent communication and problem-solving skills. Ability to manage complex technical issues independently. Requires IAT Level I Certification as defined in DODD 8140.01 and AFMAN 17-1303. Experience in troubleshooting GDSS application issuee Our Equal Employment Opportunity Policy EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws. Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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