Customer Care Agent

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Job description

Customer Service Representative

Bema Incorporated, a recognized leader in the flexible packaging industry, is looking for an experienced Customer Service Representative with a proven track record in supporting a fast-paced organization. Bema encourages innovation from its associates, employs the latest technology and has aggressive expansion plans.

Responsibilities include, but not limited to:

Respond to inbound calls and emails from customers looking to place orders

Work with warehouse and pre-press personnel for order accuracy and timely shipment

Manage backorder/out of stock items

Issue credits

Track orders and packaging slips

Follow up on order status with customer

Prepare bill of ladings, warehouse shipment labels and billings each day

Work with transportation companies to provide customer pickup and delivery dates

Handle customer inquiries/complaints in a diplomatic, efficient, and knowledgeable manner

Assist with miscellaneous projects, mailing, faxes, etc. as needed

Participating member of the AIB Mock Recall team

Education and Experience:

MUST have at least 2 years of customer service experience in a manufacturing environment

Experience using and ERP system such as SAP, Oracle, or MS Dynamics NAV - A PLUS

MUST be proficient in Microsoft Word, Excel, and Outlook

MUST have excellent communication skills and phone skills

MUST be highly organized

Experience processing digitally printed label, cartons or flexible packaging - A PLUS

Direct experience supporting customers that purchase pouches, laminated films and extruded films - A PLUS

Required Qualifications:

Able to take initiative and identify areas to streamline processes and implement improvements

Mathematical skills are necessary for validation of estimates and billing

Self-starter, ability to work independently

Able to work well, have a strict attention to detail and be able to work accurately under pressure

Ability to multi-task successfully

Strong problem-solving talents

Helps ensure all procedures for the company and the American Institute of Baking (AIB) are followed.

Starting salary is estimated at $50,000/yr. and is based on, among other things, a candidates experience, and qualifications. Bema offers a competitive compensation package including salary, bonus plan, paid vacation, 401K match and comprehensive health and life insurance options.

Equal Opportunity Employer

Candidates may be pre-screened with a phone interview and employment is subject to drug and background testing.

Industry

• Packaging and Containers

RESUMES WITHOUT SALARY REQUIREMENTS WILL NOT BE CONSIDERED

Compensation details: 0 Yearly Salary

PIdb5afbdc2acd-5156

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