Administrative Clerk / Customer Service Representative

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Job description

Administrative Clerk / Customer Service Representative

Call Center Representative

Job Duties:

• Reviewing and distributing customer requests located in multiple email inboxes such as CS and Info and assign the CSRs through DocLink paperless workflow system
• Contacting inactive accounts by email with special promotions or product information
• Registering online for Federal and VA bids in Illinois & Wisconsin
• Reception coverage when out of the office which includes: Scanning documents to DocLink paperless workflow system
• Answer calls and redirect to proper department
• Sort incoming mail
• File paperwork
• Assist Customer Service during peak times such as lunch hours or when short-handed with: Answer overflow of calls
• Gathering information to research products and parts
• Ability to identify vendors and parts needed (once fully trained)
• Process orders, returns, quotes, create part numbers, etc. (once fully trained)
• Assist customers with returns and replacement orders
• Follow up on quotes, open sales orders, emails, etc.

Skills Required:

• Customer Service Call center experience required - minimum 2 years
• Good phone skills - inbound & outbound
• Good computer & typing skills
• Microsoft Office skills - a must (Outlook, Basic Excel & Word)
• Paperless workflow experience preferred but no required
• Complex thinker
• Detail oriented - very important
• Able to multi-task - a must have ability
• Good spelling and grammar skills
• Quick learner and willingness to learn
• Pleasant manner

$19.00hr

8:00am - 4:30pm (Monday - Friday)

Temporary to Hire

Burr Ridge, IL

Please send resumes to

All employees of Elite Staffing must be 18 years or older and authorized to work in the United States.

Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.CB3

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