Data Collection Specialist with Security Clearance

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Job description

PROGRAM SUMMARY: Our customer, Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to the warfighter, national leaders and other mission and coalition partners across the department of Defense (DoD) and national security organizations. The Data Collection Specialist (DCS) team contributes to the overall success of the DISA Global Operations Center (DGOC) mission by applying mathematical or statistical theory and methods to collect, organize, interpret and summarize data and provide usable information in support of Global Solutions Management-Operations (GSM-O) II contract requirements. PRIMARY RESPONSIBILITIES: Monitor, report and train personnel on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center.
Collaborate with the network operations team and the other internal/external functional areas to ensure functional processes and procedures are monitored and adhered to.
Ensure efficiency by analyzing and identifying areas of improvement and then developing process changes that enable the team to attain integrated outcomes that are effective.
Identify and mitigate risks by reporting issues that may impact contractual compliance directly to operations team leadership.
Enforce business practices by ensuring ticket queues are monitored, updated, and analyzed to validate that the next actions are clear and concise to ensure contract performance goals are met.
Receive ad-hoc requests from multiple entities and provide timely responses back to requestor
Utilize report data to identify and correct non-compliant actions.
Review and validate tickets are following published processes to include templates, notifications, and updating timelines.
Support new hire orientation and provide training support to all team members or contractual requirements.
BASIC QUALIFICATIONS: High school diploma or equivalent and 3-5 years of relevant experience.
Currently possess an active Secret security clearance.
REQUIRED SKILLS: Moderate understanding of IT ticketing processes and applications
Moderate understanding of Data Analytics
REFERRED QUALIFICATIONS: ITIL 4 Certification Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
Because an active or interim DoD clearance is required, U.S. Citizenship is required.

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