Incident Analyst
Rose International
2024-09-22 20:41:49
Des Plaines, Illinois, United States
Job type: fulltime
Job industry: I.T. & Communications
Job description
• Only qualified Incident Analyst candidates located near the Rosemont, IL area to be considered due to the position requiring an onsite presence
The Incident Analyst will be responsible for driving service-excellence across all of the Client Family of Businesses, leveraging best practices and incident, problem management processes and tools to restore services to their normal operating state within agreed upon service level expectations.
This position will effectively manage the lifecycle of major incidents to the point of root cause, provide metrics on incidents and problems, and work to identify improvements that will ensure the stability of the Client Family of Businesses environment, preventing incidents from reoccurring.
Education:
OR
Required Skills and Experience:
Preferred Skills and Experience:
Incident Analyst Responsibilities may include, but not limited to:
- Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).