Solution Delivery Analyst, Retail Catalyst, United States - X Delivery

Job description

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

We Are BCG X

We're a diverse team of more than 3,000 tech experts united by a drive to make a difference. Working across industries and disciplines, we combine our experience and expertise to tackle the biggest challenges faced by society today. We go beyond what was once thought possible, creating new and innovative solutions to the world's most complex problems. Leveraging BCG's global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career. Together, we strive to create solutions that will positively impact the lives of millions.

What You'll Do

The Solution Analyst on the BCG X Retail Catalyst team will play a critical role in delivering, implementing, and supporting BCG's client-facing retail software solutions . He or she will independently build retail data models, and deliver superior value and sustained impact, accelerating clients' speed to insights. The work also includes running client deployments , including tool configuration , development, and deployment support as a data analytics expert working in continuous collaboration with BCG practice areas, clients, and consulting teams. Finally, this role will shape our strategic delivery and product approach together with senior business leaders in our Retail s ector and our BCG X unit .

Key activities will include gathering requirements from internal and external clients, advising them on the app's best practice usage , and recommending improvements to optimize the business value delivered by the application .

The Solution Analyst will also coordinate the sourcing and preparation of data, manag e client infosec processes, oversee deployment by setting up and configuring the application according to the requirements, and train the client's end users. The role will interact directly with both BCG case team members and clients and must understand and be able to navigate the clients' data and requirements.

He or she should be able to quickly learn and deliver on the data (science) logic used for our Retail Catalyst offer , understand the retail industry / client context, and learn analytical approaches used to turn data into business insights. The ideal candidate should be an excellent data engineer, and at the same time posess above average communication and coordination skills.

YOU'RE GOOD AT

• Own ing client delivery, driv ing adoption, ensur ing our clients realize value from our solutions
• Act ing as the main point of contact throughout the delivery program
• M anag ing complex client situations and ideating / lead ing issue resolution
• Work ing together with BCG team s and r etailer clients to understand data and business processes, business requirements, and data structure / challenges
• Respond ing to 2 nd / 3 rd level c lient inquiries and requests: Troubleshooting, system configurations, service issues
• Demonstrat ing a proactive, solution-based approach to enhanc e client relation ships ( in meetings , calls, emails, slack, etc.)
• Building, owning, and driving the overall implementation plan together with c lient counterpart s , including setting and managing c lient expectations
• Identif ying required changes in client's ways of working and support ing process change management
• Understand ing the client's data situation and develop ing a blueprint for future state data management
• Perform ing analysis of client data to determine parameter requirements for app setup, including ETL and processing of data, as needed
• Work ing closely with Data Engineering, DevOps, and Product teams to implement client requirements

• Lead ing and o versee ing complex deployment s of platforms and software ; configu ring apps to client's needs
• Guiding BCG case teams, client business users , and IT team to enable them to roll out, operate , monitor, and maintain the application
• Collaborat ing with BCG X Delivery Retail Catalyst technical teams, application software vendors , and other resources to diagnose and resolve the application's technical and/or non-technical problems, bugs, performance, and other issues
• Collaborat ing with peers to construct appropriate training and support plans for the continuation of the customer's users and deliverables after the implementation goes into production
• Developing application user guides and other application - related materials
• Document ing , track ing , and monitor ing application's bugs, problems, and issues to ensure timely resolution
• Perform ing quality control tests and keep ing logs of problems, issues, changes, and future enhancements
• Track ing project progress against agreed KPIs and any contractual obligations
• Provid ing product feedback to development teams

• Deep expertise in all things data and analytics: Data sourcing, wrangling, troubleshooting,
  visualization, etc.
• Experience in deploying data / software (B2B) applications, end-user support, or related activities
• Ideally experience in brick-and-mortar and e - commerce r etail organizations ( e.g. merchandi s ing,
  pricing, analytics, etc.)
• D egree with strong academic achievements in business management, engineering, mathematics , or similar
• Ideally c lient-facing experience in a SaaS environment or tech industry
• Knowledge in the following fields, technologies, and tools:
• Strong s kills in interpreting / engineering data and generating business insights from data using SQL

• P roficien cy in data transformation and management tools such as Alteryx, DataIKU , etc.
• Must be proficient in handling complex datasets and Excel dashboards (pivot tables, writing formulas, managing data sets, etc.)
• Advanced knowledge of Data visualization tools and techniques using Tableau and PowerBI etc.
• Working knowledge of Python
• MS Excel
• MS PowerPoint

• A passion for customer success and support is essential
• Interest in t echnology and being able to learn quickly regarding tech-heavy topics and tools
• Able to adjust approach to effectively interact with customers at all organizational and technical levels
• Focus on excellent customer service and user needs; willingness to go above and beyond to deliver results
• Able to confidently make decisions and escalate issues and decisions when appropriate
• Flexibility and openness to ask for help when needed

• Excellent interpersonal and communication skills
• Fluent written and spoken English
• A ble to adapt communication style to multiple stakeholders and cultures as part of a global team and support product communications (demo, in PowerPoint and directly in proposal pitches etc )
• Able and willing to give and receive honest, balanced feedback

• Bright, ambitious, solution-oriented self-starter
• Able to effectively handle difficult and stressful situations with poise, tact and patience, while demonstrating a sense of urgency
• Able to anticipate , identify , and solve critical problems
• Flexible, self-motivated, proactive out-of-the-box , and critical thinker

• Excellent organizational skills with strong attention to detail; efficient time management; able to prioritize work effectively
• Independently and proactively communicates issues, priorities, and objectives
• Able to thrive in a dynamic, fast-paced, demanding environment

• Demonstrates competence and character that inspires trust
• Ability to respect all BCG and client information as personal and confidential

• Able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business in keeping with BCG's values and culture
• The ideal candidate must understand that client demands aren't always between 9-5 pm and be available / flexible where necessary
• Experience working successfully within a complex matrix - structured organization

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