Information Technology Help Desk Technician

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Job description

Information Technology Help Desk Technician

The IT Help Desk Tech will provide user support and customer service on hospital supported computer applications and platforms as well as network and technical support using ticketing system.

Responsibilities:

• Manage Help desk tickets in timely and efficient manner

• Triage, install and make changes/repairs to computer hardware and software

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• In professional mannerism walk the end user through the problem solving process

• Follow up with end users to ensure issues were resolved

• Encourages and builds positive relationships and communicates effectively with all in house staff, outside agencies and vendors

• Stock room management including, shelfing, repair and inventory

• Provide on-call support as needed on rotation outside of business hours

• Other duties as assigned

Qualifications:

• Bachelor's degree in Computer Information Systems or equivalent experience in healthcare and education in lieu of degree.

• Must have at least 5 - 7 years' experience

• Strong knowledge of customer service skills

• Strong written and oral communication skills with keen attention to detail

• Understanding of computer systems, mobile devices and other healthcare related tech products

• Expertise in MS Office products, Windows Servers and Active Directory preferred

• Must possess solid analytical, communication and technology skills

• Must maintain upmost confidentiality of information

• Must be self-motivated reliable individual with willingness to understand, use and learn new technology

• Customer oriented, cool tempered team oriented individual

• Able to manage multiple tasks effectively in high pressure time sensitive environment

Physical Requirements:

• Ability to bend, stretch, twist or reach out

• Ability to safely lift heavy objects (PC's, Monitors, Printers, etc.) is required

• Use fingers to grasp, move or assemble small objects

• Ability to sit and/or stand for extended periods of time

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