Desktop Support Specialist

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Job description

Description:

Summary:

The Desktop Support Specialist will provide remote and desk side/hands-on support for incidents and service requests that are escalated from the IT Service Desk at each of the locations.

Key Areas of Responsibility

• Operations: Facilitate the business' needs for ongoing technical and project support.
• Policy: Follow all team and asset management guidelines and procedures.
• Engagement: Respond to requests for technical support in a timely manner.
• Provide second and third level desktop support for desktop hardware and software, including.
• Complete and close incidents and services requests in a timely manner.
• Update incidents and service requests within agreed response times.
• Keep coworkers informed of the status of their tickets.
• Meet all productivity and quality goals as measured by the department.
• Participate in deployments and hardware refreshes
• Provide back-up support for the IT Service Desk
• Follow all asset management guidelines and procedures
• Create and submit knowledgebase documentation

Education and/or Experience Qualifications

• Associate's degree Preferred
• 3-5 years' experience in an IT related field

Required Qualifications

• Excellent verbal and written communication skills with the ability to effectively interact with stakeholders and leadership
• Strong attention to detail
• Ability to write and present information and documentation
• Strong ability to manage multiple issues at once.
• Demonstrated organizational and time management skills.
• Ability to work under general supervision
• Strong interpersonal skills
• Demonstrated ability to provide in-person, walkup or remote IT support
• Experience deploying and supporting Windows Desktop OS, Mac OS Support Preferred
• Experience installing/uninstalling PC hardware/software
• Experience performing mass workstation deployments and migrations
• Must be willing to respond to on-call pager system after hours for support emergencies
• Ability to move about inside the office as needed to support customers.

Preferred Qualifications

• A+ Certification
• N+ Certification
• Certified Desktop Support Analyst (HDI)
• MCP (Windows 7)
• MCSA (Windows 10)
• ITIL v3/v4 Foundations
• Bachelor's Degree

Skills:

Desktop, Support, Troubleshooting, Hardware, Imaging, Windows 10, Office 365

Top Skills Details:

Hands on support / desk side opportunity:

1. 3-5 years of experience in a desktop support role

2. Must have experience with both Windows and Mac devices

3. Experience performing mass workstation deployments and migrations

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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