Client Services Associate

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Job description

Description:

If you are looking for a rewarding position where your abilities can shine, we encourage you to apply for our Client Services Associate position and become a valuable member of our team here at Alturas Analytics, Inc.! In this role, you will play a key part in building and maintaining relationships with our clients, utilizing your exceptional interpersonal skills and scientific knowledge to ensure their needs are met. Whether working autonomously or collaborating with colleagues, the Client Services Associate will have the opportunity to contribute to a dynamic team environment. The ideal candidate will have a scientific background in order to effectively provide support to our clients and team.

Benefits

We're growing and doubling our lab capacity this year, so promoting from within and offering professional development opportunities are top priorities. We pay 100% of your premiums for health insurance, dental, vision, life and short- and long-term disability. We also have paid vacation and holidays, a Safe Harbor 401K with an automatic 3% employer contribution, and a bonus program based on company-wide goals.

About the role

The Client Services Associate is responsible for supporting the Business Development team in servicing client accounts at the pre-award and post-award stage. Once business is awarded, this Client Services Associate will act as a liaison between Alturas Analytics scientific operations and Business Development. This position is primarily internally focused as a support role but does include client interactions via phone, email, and video conferencing.

Essential Responsibilities, Duties, and Roles:

Pre-award:

• Prepares business agreements to include project estimates, quotations, statements of work
• Reviews and interprets study protocols for generation of business documents, timelines for project workflow, budgeting, and forecasting in conjunction with Project Coordinators, Principal Investigators, and Laboratory Director
• Manages account and project information through the use of customer relation and project management processes and Client Resource Management (CRM) system

Post-award:

• Transitions client from Business Development to scientific operations
• Works with Client Services Coordinator to identify and request essential information and documentation necessary for planning bioanalytical support for projects from clients, to include methods, compound properties, validation reports, anticipated schedules and critical milestones
• Interfaces with internal Principal Investigators and Project Coordinators and acts as a liaison for transfer of information pertinent for study conduct
• Works with Business Development and Project Coordinators to address new business needs (scope creep or new study requests) that may arise during the course of a program

Additional Duties and Tasks as assigned:

• Reviews laboratory services and confidentiality agreements
• Performs other duties as needed or assigned

Requirements:

Education and Experience Requirements:

• Bachelor's degree in science (chemistry, life science, or related field) or business or an equivalent combination of education, training and/or experience
• Working knowledge of the pharmaceutical development industry or other technical industry preferred
• Working knowledge of CRM and project management software applications (Constant Contact, Salesforce) preferred
• Life science or preclinical/clinical research experience preferred
• Successful proposal and program coordination, client support, marketing experience preferred
• Working knowledge and competency of Microsoft Office suite, Adobe Acrobat, and Salesforce or similar CRM tool preferred

Skills and Abilities Requirements:

• Excellent written and verbal communication skills to provide exceptional customer service
• Skills in critical thinking, time-management, problem-solving and decision-making
• Ability to work independently and as a part of a team as well as knowledge of conflict resolution techniques
• Excellent interpersonal skills
• Ability to build strong relationships with internal clients
• Understanding of the operational components of a contract research organization (CRO) preferred

Physical Requirements:

• Sitting and working in front of a computer over 2/3 of the time
• Walking and standing less than 1/3 of the time between departments/offices (if in the office)
• Using a telephone up to 2/3 of the time
• Climbing, balancing, stooping or kneeling less than 1/3 of the time
• Talking or hearing over 2/3 of the time
• Travel up to 5% of the time

About Us

Alturas Analytics, Inc. is a bioanalytical laboratory dedicated to supporting pharmaceutical drug candidates from discovery through late phase clinical trials. Our vision: supporting transformative medicines for a healthier future. More specifically, we provide expert GLP and Non-GLP LC-MS/MS and GC-MS/MS quantitation and PK/TK analytical services in both small and large molecules. We are a growing, privately-owned CRO specializing in method development, validation, and sample analysis in all biological matrices in support of therapeutic development programs.

Community Involvement

Our goal is to build an enduring company of integrity in an environment that provides rewarding career paths and empowers individuals to engage in the well-being of the communities in which they reside.

We seek to inspire the next generation of scientists through involvement of educational programs at every level. From making science fun for elementary-aged students, active participation in science fairs and guest lecturing at the undergraduate university level, we are stepping towards fostering a generation where science is exciting and an integral component of everyday life.

In addition to company support for community programs, Alturas offers employees paid time-off for individual volunteer activities and matching monetary donations to numerous 501(c)(3) organizations.

Salary: From $21.00/hour

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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