SecureView Configuration Manager with Security Clearance

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Job description

Pacific Air Force Cyberspace Systems Squadron (CSS) provides Cyber Operations Support to maintain Joint Base Pearl Harbor-Hickam (JBPHH) services. 15th Wing Cyber Operations Support are critical to achieving mission success and meeting vital demands and distribution of Commander Pacific Air Forces (COMPACAF) Air Tasking Orders (ATOs), overseeing 15th Wing, 647 Group, and Tenant Units connected to the Air Force Network (AFNET) Enterprise of Responsibility (EOR) from the 747 Cyberspace Squadron (CYS). Education/Certification Requirements • Security + or higher Primary Responsibilities • Assists the Lead VDI Engineer by collecting, storing and updating equipment lists and diagrams to track the current configuration of VDI systems throughout the Pacific Theater • Works with VDI engineers and project managers to coordinate the execution of project tasks • Provides tier one Cyber Operations Services and troubleshooting in response to trouble tickets and to a wide range of clients on various devices including, but not limited to: workstations, Thin (Server based) Clients, laptops, and other devices • Collect information about the configuration of the SecureView system from several sources and organize the storage and updating of that configuration information on a central SharePoint site • Maintain a central configuration list and diagrams with all details of the VDI system, including but not limited to the software version numbers, complete equipment list of all hardware associated with the server-side and client-side, location of all hardware, inter-connectivity of all VDI hardware and software • Develop maintenance plan and instructions to include periodic inspection, troubleshooting and reboot procedures • Develop and implement analysis techniques to determine risk and mitigations associated with availability and security, to include tracking and reporting key metrics as defined by VDI team leadership • Lead VDI troubleshooting and configuration changes for JBPH-H (Local), Misawa AB (Japan), Yokota AB (Japan), Kadena AB (Japan), Osan AB (Korea), Kunsan AB (Korea), Andersen AFB (Guam), Eielson AFB (Alaska) and Joint Base Elmendorf-Richardson (Alaska) • Operate, administer, and maintain VDI servers including supporting components - scan/patch management, Defense Information Systems Agency (DISA) System Technical Implementation Guide (STIG), monitoring, troubleshooting and fixes • Perform daily and weekly maintenance inspections • Perform Virtual Server Configuration (Gold Image & Linked Clone Creation) support • Conduct VDI Server Patching • Conduct VDI Storage Management/Backups • Coordinate appointments with customers to troubleshoot on site or remotely assist and provide walk-through repairs • Process, prioritize and resolve trouble tickets using BMC Remedy on unclassified and classified networks. • Check BMC Remedy ticket queue throughout the day to respond to different levels in priority for incidents • Process, prioritize and resolve trouble tickets using Cyberspace Infrastructure Planning System (CIPS). Contractor shall check CIPS throughout the day to respond to different levels in priority for incidents • Process, prioritize and resolve trouble tickets using Virtual Enterprise Service Desk (vESD) and Remedy ticketing systems. • Provide remote troubleshooting support for identified base instances of VDI • Provide training to remote personnel including training on: client configuration/management, profile management, patch/STIG management, monitoring network clients, testing desktop deployments, server configuration/management, virtual environment management.

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