Resident Specialist (Security/Concierge)

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Job description

DUTIES AND RESPONSIBILITIES
Assures excellence in customer service including communication, conflict resolution and
responsiveness
Provides assistance in a consistent manner that demonstrates caring, responsiveness and
knowledge of the property
Assist residents with various common area amenities including but not limited to check-ins and
check-outs
Monitors security of the building by use of the camera and by perimeter and grounds patrol
throughout the shift (CCTVS) and maintains camera recordings
Assists in internal investigations as required
Responds appropriately to emergencies including fire, security and safety incidents
Demonstrates knowledge and skills of property systems including fire, water, electrical and
mechanical switches and valves for both common areas and individual units
Initiates and cancels evacuation procedures appropriately
Records and logs shift events in the RS Log to assure continuity and to provide an overview of
shift activity
Aware of House Rules and implements interventions in a positive way that encourages resident
compliance with the house rules
Monitors move-ins and move-outs to prevent damage to common area and assure safety and
reserve / schedule the usage of Freight Elevator
Train new Residential Specialist to the specific tasks of the role as well as oversees the security
officers
Accepts and release authorized packages and provide Lost and Found services
Reports any maintenance related deficiencies that are observed and submit work order for
maintenance resolution
Reports complaints and incidents of unusual or questionable activities
Directly assists the General Manager in assigned aspects of daily security operations
Oversees driveway, loading zones, ramps, and entrances and helps prevent congestion; facilitates
special parking requests; and monitors parking garage and parking lot for improper parking
Maintains liaison with local police as well as neighboring condominiums security offices
Residential Specialist Full-Time Job Description page 1 of 2 Initials
OTHER FUNCTIONS AND REQUIREMENTS:
Keep all information regarding Ke Kilohana, owners, tenants, guests and fellow employees in the
strictest of confidence
PHYSICAL, MENTAL, AND COMMUNICATION DEMANDS:
Require frequent walking, bending, as well as lifting and handling up to 30 pounds
Require basic reading, writing and problem-solving skills
Able to read, write, speak and understand the English language to communicate effectively with
owners, guests, rental agents and other staff members
ORGANIZATIONAL RELATIONSHIP:
Reports to the Residential Specialist Lead but in the absence of the Residential Specialist Lead, reports to
General Manager.

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