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Front Office Manager

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Hotel Bardo Savannah

2024-10-01 10:46:25

Job location Savannah, Georgia, United States

Job type: fulltime

Job industry: Administration

Job description

Hotel Bardo Overview:
LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as how we want our team to feel every day.

LEFT LANE's flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel + Leisure and Conde Nast Traveler. Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.

Overview:
We are seeking a Front Office Manager for our luxury urban resort Hotel Bardo Savannah. The Front Office Manager will oversee the daily operations of the resort along with the arrival and departure experience for every guest. This individual will anticipate and fulfill guest requests to ensure that each has an unforgettable experience at Hotel Bardo Savannah. The Front Office Manager is a property leader and "culture setter" who embodies the Bardo brand and sets the standard for impeccable and anticipatory service. The ideal candidate is enthusiastic about creating an extraordinary level of comfort and service for our guests.

Responsibilities:
Oversee operations of the front desk and Guest Services personnel

Ensure the quality and consistency of the guest experience

Lead and foster a positive and engaging work culture

Communicate and collaborate with other team members

Monitor and maximize revenue and occupancy

Effectively problem solve guests' requests, complaints, or concerns

Understanding safety and emergency procedures

Qualifications:
Passionate about hospitality and providing elevated service, with advanced knowledge of hotel operations

A strong leader with a proven track record in guest and team member engagement and financial performance

Excels at written and verbal communication

Excellent presentation and grooming standards

Able to operate and problem solve in a luxury hotel environment

Flexibility and a willingness to work extended hours

Reporting on daily operations in a timely manner

Inform a friend!

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